Kathleen Sloane
West Chester,PA
Summary
Innovative product owner adept at implementing and refining revenue cycle solutions. Strong background in Sales and Training. Proven track record in leading cross-functional teams and improving efficiency through strategic problem solving.
Overview
33
33
years of professional experience
Work History
Lead Product Owner
Siemens, Cerner and Oracle
Malvern, PA
04.2015 - 04.2026
- Created and maintained multiple environments to demonstrate company and third party Revenue Cycle products.
- Worked with Sales professionals in crafting compelling product demonstrations that showcased key features of custom-developed applications to prospective clients.
- Participated in beta testing programs to provide feedback, refining product features before general release.
- Prioritized system upgrades, bug fixes and enhancements based on user impact, maintaining high levels of performance and system availability.
- Cultivated strong relationships with key stakeholders by maintaining open lines of communication and addressing concerns promptly.
Principal Consultant
Siemens
Malvern, PA
09.2008 - 04.2015
- Conducted risk assessments to mitigate potential project challenges, enhancing overall success rates.
- Led cross-functional teams to develop strategic solutions enhancing operational efficiency.
- Analyzed client requirements to customize solutions that align with business objectives.
- Conducted workshops and presentations to educate clients on system functionalities and best practices.
- Mentored junior consultants, fostering professional development and knowledge sharing.
- Developed and implemented innovative solutions to enhance client satisfaction and service delivery.
Senior Training Consultant
SMS and Siemens Medical Systems
Malvern, PA
03.1998 - 09.2008
- Developed and delivered comprehensive training programs including manuals, online content, jobs aid, and competency assessments for healthcare professionals and clients.
- Collaborated with cross-functional teams to ensure alignment of training materials with organizational goals.
- Facilitated workshops and seminars, promoting engagement and knowledge retention among participants.
- Evaluated training effectiveness through feedback mechanisms, refining content for continuous improvement.
- Mentored junior trainers, fostering skill development and enhancing overall team performance.
Customer Support Specialist
SMS
Malvern, PA
11.1992 - 03.1998
- Resolved technical issues by providing expert troubleshooting support for software applications.
- Managed ticketing system to track and prioritize support requests efficiently.
Education
Bachelor of Arts - Biology
Trinity College
Washington, DCSkills
- Technical expertise in Soarian Financials, RevElate and Oracle Health Patient Accounting Also Invision Receivables Policy Management (RPM)
- Request for Proposal responses and evaluation
- Product development Life Cycle
- Training and onboarding
Timeline
Lead Product Owner
Siemens, Cerner and Oracle
04.2015 - 04.2026
Principal Consultant
Siemens
09.2008 - 04.2015
Senior Training Consultant
SMS and Siemens Medical Systems
03.1998 - 09.2008
Customer Support Specialist
SMS
11.1992 - 03.1998
Bachelor of Arts - Biology
Trinity College