KATHLEEN SMITH ROOSA
Marion,Iowa
Summary
Aspiring professional, experienced in dealing persuasively and effectively with internal, external and diverse populations in a professional manner, both individually and in large groups, with a strong background in Customer Service and Office Administrative duties and Sales.
Healthcare professional with robust experience in emergency room operations and patient registration. Known for effectively managing high-pressure situations and ensuring seamless patient admissions. Strong collaborator focused on teamwork and adaptable to changing demands, with expertise in patient interaction and administrative efficiency.
Overview
20
20
years of professional experience
Work History
Emergency Room Registrar
Mercy Hospital
Cedar Rapids, IA
07.2022 - 09.2022
- Managed patient registration processes, ensuring accurate data entry and compliance with hospital protocols. At Hospital and Satelite locations.
- Coordinated insurance verification and eligibility checks to expedite patient admissions.
- Streamlined patient flow by implementing efficient check-in procedures, reducing wait times.
- Monitored and maintained electronic health record integrity for accuracy and confidentiality.
- Collaborated with medical staff to resolve discrepancies in patient information and ensure seamless service delivery.
- Exceeded department-specific productivity standards, collection targets, quality audit scores for accuracy productivity and collection standards for registrations and insurance verifications.
- Reduced potential conflicts or misunderstandings among patients or family members through clear explanations of hospital policies and procedures.
- Assisted in reducing ER overcrowding by efficiently directing patients to appropriate care areas.
Development Specialist / Resource Specialist II
Hawkeye Area Community Action (HACAP)
Hiawatha, IA
05.2015 - 07.2019
- Supported Food Bank fundraising efforts, including data management of gifts from individuals, corporations, community organizations and foundations
- Coordinated food /fund drives and special events
- Communicated with local business and organizations pertaining to Food Drive events
- Provided data support for Food Reservoir, Mobile Food Pantry and Operation Back Pack
- Worked closely with Food Reservoir Director to provide integral support for development efforts
Customer Service Representative
Safelite Auto Glass
Hiawatha, IA
02.2014 - 02.2015
- Professionally answers incoming phone calls from policy holders, insurance agents, and/or auto glass shops
- Accurately enter auto glass loss information into the production database
- Verifies customer insurance coverage and deductible amounts for the vehicle involved, and communicates the information to the customer
- Using shop locator system, locate a glass vendor that can service the customer’s vehicle quickly and conveniently
- Qualify the damage for a windshield repair while selecting the appropriate glass part for replacement windows
- Schedule appointments for service
- Process emergency calls from insured pertaining to various life-threatening situations
Customer Service Representative
United States Small Business Administration
Cedar Rapids, IA
06.2008 - 10.2008
- Interviewed and assisted disaster victims with home and business loans
- Managed inquiries concerning status and decision of Agency
- Executed loan closing documents
- Demonstrated effective communication, analytical and organizational skills
- Conveyed professionalism and positive image, maintained confidentiality
Retail Sales Associate
Qwest Communications
Cedar Rapids, IA
12.2007 - 06.2008
- Sold communication services and equipment to new and existing customers
- Communicated effectively both verbally and in correspondence
- Worked effectively and got along well with other associates
Customer Service / OEM Sales Representative
Midland Forge
Cedar Rapids, IA
01.2005 - 12.2006
- Displayed extensive background in Customer Service
- Demonstrated excellent phone and listening skills
- Skilled at multi-tasking, detailed oriented, problem solver
- Established and maintained a liaison between divisions, departments and customers for the retention and delivery of product
- Order management, reviewed, routed and evaluated new and back orders for need requirements
- Forecasted, planned, scheduled and expedited manufacturing
- Worked closely with Buyers, Engineers, Manufacturing, QA, Shipping and Sales Departments
- Quoted and calculated prices, placed orders to satisfy customer’s need
- Utilized applications and products data processing system
Cardiopulmonary Technician
Mercy Medical Center
Cedar Rapids, IA
11.2002 - 10.2004
- Performed Electrocardiograms and other non-invasive test throughout the hospital
- Obtained and recorded patient identification, medical history and test results
- Prepared and interpreted EKG reports of diagnostic procedure for and by Physicians
Education
AA/AS degrees -
Kirkwood Community College
Cedar Rapids, IA01-2011
Skills
- Proficient in Microsoft Office Suites with over 30 years of high-level Customer Service Skills and valued work skills
Timeline
Emergency Room Registrar
Mercy Hospital
07.2022 - 09.2022
Development Specialist / Resource Specialist II
Hawkeye Area Community Action (HACAP)
05.2015 - 07.2019
Customer Service Representative
Safelite Auto Glass
02.2014 - 02.2015
Customer Service Representative
United States Small Business Administration
06.2008 - 10.2008
Retail Sales Associate
Qwest Communications
12.2007 - 06.2008
Customer Service / OEM Sales Representative
Midland Forge
01.2005 - 12.2006
Cardiopulmonary Technician
Mercy Medical Center
11.2002 - 10.2004
AA/AS degrees -
Kirkwood Community College