Kathleen Stine
Ridgewood,USA
Summary
Dedicated tenured employee of the New York City Police Department with 29 years of service always going above and beyond. Passionate, enthusiastic, self-motivated with foresight to solve impending problems Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Ability to oversee and work on multiple projects simultaneously with tight deadlines but yet delivering quality work. Ability to work well with all staffing levels in this organization, detail-oriented, result driven and thrives in a team but also works well independently.
Overview
30
30
years of professional experience
Work History
Police Communications Technician, Clerical Staff
New York City Police Department
09.2020 - 12.2023
- Worked directly with the Commanding Officer and all staff in the daily tasks of the running of the Inter-City Correspondence Unit
- Assisted in handling of all outside agency request for background checks for employment
- Prepared and/or assisted in preparing work schedules, allowing for changes, temporary assignments, leaves of absence etc
- Responsible for updating all databases and logs
- Responsible for updating information for monthly statistical purposes
- Responsible for keeping inventory of all office supplies
Police Communications Technician, Clerical Staff Training Unit
New York City Police Department
01.2009 - 09.2020
- Worked directly with the Commanding Officer and all staff in the daily tasks of the running of the Training Unit
- Prepared and/or assisted in scheduling all training classes, in-service training and specialized training for entry level and tenured employees
- Prepared and/or assisted in preparing work schedules, allowing for changes, temporary assignments, leaves of absence etc
- Responsible for updating all databases concerning all aspects of training for personnel assigned to the communications section
- Responsible for updating information in Monitoring Database for operational floor personnel for quarterly statistical purposes
- Responsible for keeping inventory of all training guides and training materials
- Responsible for reviewing and preparing reports and 49's for Commanding Officer of Training Unit
Police Communication Technician, 911 Call taker
New York City Police Department
04.1994 - 01.2009
- Answers and processes 911 telephone calls expeditiously and efficiently
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Assisted callers in emergency situations with appropriate information and support.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
Education
GED -
Middle College High School
Long Island City, NYSkills
- Microsoft Office
- Word
- Excel
- Problem solving
- Flexibility
- Fast paced environments
- Research
- Time management
- Courteous demeanor
- Professional demeanor
- Strong work ethic
- Adaptability
- Troubleshooting
- Data Entry
- Communicating with clients
Timeline
Police Communications Technician, Clerical Staff
New York City Police Department
09.2020 - 12.2023
Police Communications Technician, Clerical Staff Training Unit
New York City Police Department
01.2009 - 09.2020
Police Communication Technician, 911 Call taker
New York City Police Department
04.1994 - 01.2009
GED -
Middle College High School
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