Summary
Overview
Work History
Education
Skills
Timeline
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Kathleen Struble

Summary

Proven leader and dedicated customer service expert with experience at Retro Froyo and Young World Day Camp. Excelled in relationship building and complex problem-solving, increasing customer and camper satisfaction significantly. Demonstrated exceptional time management and leadership qualities, ensuring high-quality engagement and service.

Overview

2
2
years of professional experience

Work History

Associate

Retro Froyo
03.2024 - 08.2024
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Developed strong rapport with customers and created positive impression of business.
  • Managed efficient cash register operations.

Lead Counselor

Young World Day Camp
01.2023 - 08.2024
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Administered first aid quickly to provide health and safety to campers.
  • Implemented positive reinforcement techniques to encourage desired behavior from campers both individually and within group settings.
  • Increased camper satisfaction by consistently providing a high level of enthusiasm and energy throughout daily activities and special events.
  • Supported children by actively listening and offering encouragement.
  • Organized and guided group activities by leading, coaching, and participating with campers.
  • Managed daily operations of camp programs, ensuring smooth transitions between activities and maintaining participant engagement throughout the day.

Education

Bachelor of Arts - Psychological Sciences

University of Connecticut
Storrs, CT
05-2028

High School Diploma -

DePaul Catholic High School
Wayne, NJ
06-2024

Skills

  • Customer Service
  • Time Management
  • Attention to Detail
  • Issue Resolution
  • Customer Engagement
  • Decision-Making
  • Relationship Building
  • Oral communication
  • Leadership Qualities
  • Customer interaction
  • Complex Problem-Solving

Timeline

Associate

Retro Froyo
03.2024 - 08.2024

Lead Counselor

Young World Day Camp
01.2023 - 08.2024

Bachelor of Arts - Psychological Sciences

University of Connecticut

High School Diploma -

DePaul Catholic High School

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Kathleen Struble