Kathleen Sullivan
Eastport,NY
Summary
Dynamic Customer Service Representative with Verizon, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Proven ability to handle escalated calls and maintain professionalism under pressure, contributing to improved customer satisfaction and retention. Proficient in call center operations and data entry, ensuring efficient service delivery.
Overview
29
29
years of professional experience
Work History
Customer Service Representative
Verizon
01.1990 - 11.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
General Studies -
Eastport High School
Eastport Ny06.1983
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Call center experience
- Computer proficiency
- Professional telephone demeanor
- Call center operations
- Paperwork processing
- Filing
- Multi-line phone talent
Timeline
Customer Service Representative
Verizon
01.1990 - 11.2018
General Studies -
Eastport High School
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