Kathleen Sweeney
Assistant Manager
Lackawanna,NY
Summary
Dynamic Assistant Manager with a proven track record at Valu Home Centers, excelling in customer service and team leadership. Enhanced customer satisfaction through effective problem-solving and staff training, while improving cash handling accuracy. Recognized for fostering a collaborative work environment and driving sales growth through strategic merchandising initiatives.
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Valu Home Centers
10.2022 - 08.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Assistant Manager
QuikTrip
09.2021 - 08.2022
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
Assistant Manager
Circle-K
06.2020 - 09.2021
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Cashier Team Lead
Academy Sports and Outdoors
04.2017 - 08.2020
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Assistant Manager
Rite-Aid Pharmacy
03.2014 - 03.2016
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Education
Athletic Training
Canisius College
Buffalo, NY01-1997
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Customer relations
- Staff management
- Task delegation
- Staff training and development
- Team motivation
Timeline
Assistant Manager
Valu Home Centers
10.2022 - 08.2025
Assistant Manager
QuikTrip
09.2021 - 08.2022
Assistant Manager
Circle-K
06.2020 - 09.2021
Cashier Team Lead
Academy Sports and Outdoors
04.2017 - 08.2020
Assistant Manager
Rite-Aid Pharmacy
03.2014 - 03.2016
Athletic Training
Canisius College
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