Olivia Taylor
Erie,PA
Summary
Proven track record in enhancing customer satisfaction and fostering team collaboration, notably at Valu Home Centers. Expert in cash handling and problem-solving, significantly boosting store performance. Skilled in merchandising and relationship building, ensuring a welcoming and efficient shopping environment.
Overview
2
2
years of professional experience
Work History
Sales Associate
Valu Home Centers
02.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
Assistant Manager
Hot Topic
09.2023 - 01.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Sales Associate
Hot Topic
06.2022 - 09.2023
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Education
High School Diploma -
Pennsylvania Cyber Charter Academy
Erie, PA01.2024
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Cash Handling
- Verbal/written communication
- Merchandising knowledge
- Relationship Building
Timeline
Sales Associate
Valu Home Centers
02.2024 - Current
Assistant Manager
Hot Topic
09.2023 - 01.2024
Sales Associate
Hot Topic
06.2022 - 09.2023
High School Diploma -
Pennsylvania Cyber Charter Academy
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