Kathleen Trujillo

Responsible accurately handling customers inquiries while using negotiation to collect delinquent balance(s)and retain the customer on in bound and out bound. Collecting the delinquent balances while ensuring first call

• Accurately calculate fees, one time charges and recurring monthly fees
• Explain billing cycles,
• Correct discrepancies on billing statements
• Multitasks between tools and systems and applies , information
• Taking calls from peers when customers requested supervisor.
• Run team meetings when requested from supervisor.
• Ensured by the end of call all customer needs had been met.