Kathleen Turner
Happy Valley
Summary
Adaptable professional with 7+ years in medical office management and proven knowledge of patient relations, customer service, confidential correspondence, and workflow prioritization.
Overview
11
11
years of professional experience
Work History
Office Coordinator
Cascadia Behavioral Health
Portland, OR
02.2022 - Current
- Retrieve patient medical records for physicians or other medical personnel, while working within HIPAA guidelines.
- Train new administrative staff on office procedures and software usage for seamless onboarding.
- Maintain a high level of confidentiality by handling sensitive patient information with discretion and care.
- Communicate with both clients and staff to coordinate scheduling of mental health, substance use diversion and primary care services using several systems such as EPIC and Credible.
- Use of MMIS and CIM3 to verify patients insurance and assist in necessary changes.
- Facilitate communication between medical staff and patients to improve care coordination.
Office Specialist
Cascadia Behavioral Health
Portland, OR
11.2018 - 02.2022
- Coordinate patient scheduling and appointment management to enhance operational efficiency.
- Administer and maintain daily front office operations, including greeting clients, answering phone calls, responding to emails and providing customer service.
- Use systems such as Excel and Word to document and update client payments for services rendered.
- Scan and upload medical records, releases of information and client communications into systems such as EPIC and Credible.
- Assist in client communications with providers for primary care, mental health and substance use diversion services.
Front Desk Receptionist
The House of Tattoo
Gresham, OR
03.2015 - 11.2018
- Manage front desk operations, ensuring efficient check-in and check-out processes.
- Coordinate appointment scheduling for clients, optimizing artist availability and reducing wait times.
- Provide exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintain accurate records of client information and appointment history using salon management software.
- Use systems such as Google calendar, Word and Excel to document customer information, taxable receipts and client payments.
Customer Sales and Service Expert
Tandy Leather Factory
Portland, OR
07.2015 - 08.2017
- Guide customers through product selection, enhancing satisfaction and loyalty.
- Resolve customer inquiries efficiently, ensuring timely support and service excellence.
- Provide training to new team members on sales techniques and product knowledge.
- Develop strategies to improve customer engagement, resulting in repeat business opportunities.
- Travel to festivals and events to make sales on leather goods and teach classes.
Education
High School Diploma -
Mt. Hood Community College
Gresham, ORSkills
- Schedule coordination
- Office administration
- Office management
- Client relations
- Records management
- Client relationship management
- Customer service
- Experience in EPIC, Excel, Word, Credible, MMIS, CIM and Google Calendar
Timeline
Office Coordinator
Cascadia Behavioral Health
02.2022 - Current
Office Specialist
Cascadia Behavioral Health
11.2018 - 02.2022
Customer Sales and Service Expert
Tandy Leather Factory
07.2015 - 08.2017
Front Desk Receptionist
The House of Tattoo
03.2015 - 11.2018
High School Diploma -
Mt. Hood Community College