Kathleen Villanueva
Carson,CA
Summary
Dynamic leader with a proven track record at SCORE Sports, adept in JDE / Oracle and excelling in leadership and team development. Spearheaded a team to drive business growth, leveraging expertise in customer service and sales. Achieved significant improvements in team performance and productivity, demonstrating exceptional planning and coordination skills.
Overview
23
23
years of professional experience
Work History
Sales Office Manager
SCORE Sports
Torrance, CA
02.2010 - 11.2024
- Hired, trained, supervised, and motivated team of 35 members to provide knowledgeable and fast service to every customer over the phone, email, chat, and in showroom.
- Established, enforced, and optimized departmental procedures to optimize team performance and productivity.
- Maintained sales and marketing events and updated team members on logistics, product training, and resource requirements to facilitate achievement of sales goals.
- Conducted weekly sales team meetings to review progress toward established goals and support team and individual achievement.
- Conduct quarterly performance corrective plans and yearly evaluations.
- Leveraged JD Edwards / Oracle to compile customer data, process orders, run sales reports, set up product, pricing and commissions.
- Improved profitability, developing pipeline utilizing multiple marketing channels and sales strategies.
- Collaborated with Quality Control Personnel, Warehouse Management, and Operations Manager to discuss effective plans for resolving major quality issues.
- Processed credit card payments and charge backs on Authorize.net
- Rectified discrepancies between customers, sales reps, data entry, accounting, and production immediately. Processed credit orders as needed.
- Cultivated brand and accomplished strategic business initiatives through close collaboration with marketing team and department managers.
- Generated and reviewed daily, monthly and yearly sales reports, tracked trends and reported on activities to senior management for use in key decision making.
- Managed travel schedules, expense reports and reimbursements. Increased savings.
- Managed and distributed all customer service and sales inquiry emails that came directly to the main website / email. Average 150 emails daily.
- Attended trade shows, Expo's and meetings nationwide as needed.
- Established clear lines of communication between Regional Sales Managers and Internal Sales Reps. Conducted Zoom meetings when necessary.
- Developed and implemented restructuring solutions during the COVID-19 pandemic to maintain business and sales with reduced staff.
Sales Representative
SCORE Sports
Wilmington, CA
02.2002 - 02.2010
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Processed orders in JDE /Oracle that were received via phone, email, fax, mail, and in-person.
- Prepared and processed quotes, contracts and proposals for new and existing customers.
- Established and serviced 150-200 accounts in assigned territory.
- Made an average 20-30 outbound sales calls and received roughly 20-30 inbound calls daily.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Offered exemplary customer service to new and existing clients, which helped build lasting relationships with customers to secure partnership / business.
Education
Some College (No Degree) - Long Beach City College
High School Diploma
Skills
- Leadership and team development
- Planning and coordination
- MS Office / Excel
- JDE / Oracle knowledge
- Cisco IP Phone System, Analytics
- Tawkto is a live chat and communications platform
- Problem resolution specialist
- Customer service, sales, and business growth
- New account development
- Territory sales, national account management
Contact
k.villanueva@hotmail.com
Timeline
Sales Office Manager
SCORE Sports
02.2010 - 11.2024
Sales Representative
SCORE Sports
02.2002 - 02.2010
Some College (No Degree) - Long Beach City College
High School Diploma
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