Kathleen Voss
Monroe
Summary
Experienced professional prepared for this role with strong emphasis on client care and clinical skills. Proven ability to work collaboratively within multidisciplinary teams, adapting to changing situations with ease. Excels in communication, empathy, and problem-solving to achieve optimal patient outcomes. Reliable and results-driven, with focus on delivering high-quality care and maintaining positive, supportive environment.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Bartender/Server
Monroe Golf Club
09.2024 - Current
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Contact Craig Franke or Lauren Burkey at #608-325-3118.
Lead Medical Coder
Agrace Hospice & Palliative Care
01.2017 - 09.2024
- Facilitated smoother interdepartmental communication by serving as liaison between coding team and medical staff.
- Enhanced team efficiency with regular training sessions on new coding updates and best practices.
- Resourcefully used various coding books, procedure manuals, and on-line encoders.
- Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
- Trained and mentored junior coders to support growth and development and apply high-quality coding practices.
- Contact Human Resources for additional information at #608-276-4660.
Volunteer
Agrace Hospice & Palliative Care
11.2017 - 06.2024
- Assisted with special events and programs.
- Represented organization positively and professionally while providing community with much-needed services.
- Increased cultural awareness with organization of multicultural festivals.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
Volunteer Delivery Driver
Meal on Wheels
10.2021 - 08.2022
- Ensured customer satisfaction by providing friendly service during deliveries.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Medical Coder
UW Hospital & Clinics
01.2002 - 01.2017
- Utilized medical coding software to accurately enter patient data.
- Analyzed patient records for accurate coding of diagnoses and procedures.
- Increased coding accuracy by diligently reviewing medical documentation and applying appropriate codes.
- Ensured compliance with industry regulations and guidelines by staying up-to-date on the latest coding changes.
- Contact Human Resources for additional information at #608-263-6500.
Education
Associate of Science - Nursing
Madison College
05-2025
Medical Coding Certificate -
Madison College
05.2010
Skills
- Strong multitasking
- Team player attitude
- Highly reliable
- Clear and effective communication
- Complex Problem-solving
- Team training and development
Certification
- Basic Life Support Certification (BLS)
Clinical Experience
All Saints Senior Living - 2023
Madison Veterans Hospital - 2024
SSM Health St. Mary's Hospital - 2024
SSM Health Intermediate Cardiac Unit - 2024
UW Hospital - 2025
Upcoming Meriter Hospital - 2025
Timeline
Bartender/Server
Monroe Golf Club
09.2024 - Current
Volunteer Delivery Driver
Meal on Wheels
10.2021 - 08.2022
Volunteer
Agrace Hospice & Palliative Care
11.2017 - 06.2024
Lead Medical Coder
Agrace Hospice & Palliative Care
01.2017 - 09.2024
Medical Coder
UW Hospital & Clinics
01.2002 - 01.2017
Medical Coding Certificate -
Madison College
Associate of Science - Nursing
Madison College
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