Kathleen Webb
Navarre,FL
Summary
Dynamic professional with a rich background spanning customer service at Piedmont Airlines/American Airlines, art entrepreneurship, AutoCAD drafting, and radio broadcasting. Excelled in conflict resolution and technical problem-solving, enhancing customer satisfaction and operational efficiency. Proven ability in creative design and interpersonal communication, driving engagement and instructional excellence. Achieved significant improvements in training processes and customer service delivery.
Overview
18
18
years of professional experience
Work History
Customer Service Agent
Piedmont Airlines/American Airlines
Fort Walton Beach, USA
08.2015 - Current
- Demonstrated advanced proficiency in Qik application.
- Dedicated to creating memorable first experiences for terminal guests.
- I assist customers with flight check in, arrange flight changes when needed using TRex procedures, assist customers with baggage if needed, using Netracer software
- I monitor incoming flights, retrieve and print reports for flight crews, board passengers on aircraft, and assist as needed, using a professional attitude to ensure a peaceful flight for passengers- especially when flights are delayed
- Coordinated effectively with colleagues to maintain safety protocols and punctual departures.
- Provided training and guidance to coworkers on customer service procedures during rebooking, ticketing, and boarding.
- Developed comprehensive training resource for agents to consult on procedure inquiries.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Owner
Art With Flair
Navarre, USA
03.2015 - Current
- Creates artwork using diverse mediums like watercolor and acrylic.
- Created original artwork for a variety of products including notecards, notepads, and tote bags.
- I accept commissions, working with clients to create a piece they desire
- Ensures timely and professional management of funds.
- Regularly update followers on business presence and innovations.
- Ensured compliance with local, state, and federal regulations.
AutoCAD, Computer Drafter
Florida Coastal Development Consulting, Inc.
Niceville, USA
05.2007 - 02.2021
- Provided support to engineer during client meetings in office and on-site.
- Developed working drawings based on notes and AutoCAD files for obtaining DEP permits.
- Proficiency in AutoCAD 2020
- Helped build and maintain a base drawing library for use, or to customize in compliance with specific project requirements.
- Implemented revisions as required by engineering, customer or suppliers.
- Using existing survey drawings, drafted plans and detailed drawings for structures, installations and construction projects.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Radio Disk Jockey
Cumulus Broadcasting
Ft Walton Beach, USA
10.2008 - 05.2014
- On air duties include presenting songs, conducting contests, telling stories, interacting with listeners and playing calls
- Coordinated live radio broadcasts including setup and breakdown of equipment, and on-air speaking.
- Published relevant station updates, community happenings, traffic advisories, and entertaining material on social media.
- Manage and log radio commercials for broadcast.
- Proficient use of Cool Edit Pro and OpX radio broadcasting software
- Shared public service announcements, music information and upcoming events with audiences.
- Conducted research on topics related to the program's content prior to airtime.
- Developed storylines for broadcasts to engage listeners and increase audience numbers.
- Participated in promotional events in local community, met fans and clients and offered professional station representation.
Education
Associate Degree of Art - Art And Technology
Northwest Florida State College
Niceville, FL05-2009
General High School Diploma -
Elk River HS
Elk River, MN06-1984
Attempted Bachelor Degree - Arts Administration
University of West Florida
Pensacola, FLSkills
- Genuine Interpersonal Skills
- Strong Oral and Written Communication
- Conflict Resolution
- Technical Problem Solving
- Dedicated Professionalism
- Strong Organizational Skills
- Effective Communication
- Proactive Service Provider
- Service Excellence
- Outstanding communication skills
- Customer Engagement Expertise
- Instructional Material Creation
- New hire training
- Group and individual instruction
- Watercolor Painting
- Creative Writing Skills
- Strong Attention to Detail
- Fine Art Techniques
- Acrylic painting
- Creative Design Experience
Professional and Volunteer Activities
- Boy Scouts of America, Leader, 8 years, Planned and coordinated projects, events, and speakers for 30+ children and adults.
- St. Mary Church, Public reader, 15 years
- Homeschooling, Educator, 4 years, Planned lessons and outings, tested and maintained grades and records.
- Participate in art shows/festivals on a regular basis
Accomplishments
Official trainer at Piedmont Airlines, Fort Walton Beach/Destin airport
References
References available upon request.
Quote
Love is not a feeling; it's an ability
Timeline
Customer Service Agent
Piedmont Airlines/American Airlines
08.2015 - Current
Owner
Art With Flair
03.2015 - Current
Radio Disk Jockey
Cumulus Broadcasting
10.2008 - 05.2014
AutoCAD, Computer Drafter
Florida Coastal Development Consulting, Inc.
05.2007 - 02.2021
Associate Degree of Art - Art And Technology
Northwest Florida State College
General High School Diploma -
Elk River HS
Attempted Bachelor Degree - Arts Administration
University of West Florida
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