Summary
Overview
Work History
Education
Skills
Timeline
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Kathleen Williams

Gainesville,GA

Summary

Seasoned Sales Representative knowledgeable about selling in B2C environments. Leverages exceptional customer relations experience to win new customers. Skilled at demonstrating products and closing sales with tenacious and driven approach. Talented networker with expertise in cold calling, strategic planning and task prioritization focused on maximizing efficiency and sales success.

Overview

13
13
years of professional experience

Work History

Fulfillment Lead

Lowes Home Improvement
11.2023 - 03.2024
  • Trained new hires on company policies and procedures, resulting in faster integration into the team and improved productivity.
  • Lead a high-performing team of fulfillment associates, fostering a positive work environment that promoted collaboration and teamwork.
  • Streamlined fulfillment processes by identifying inefficiencies and implementing solutions to improve workflow.
  • Maintained open communication channels between departments involved in the supply chain process, facilitating smooth information flow.
  • Handled escalated customer service issues related to order fulfillment, providing prompt resolutions that enhanced overall client satisfaction.
  • Conducted regular cycle counts to reconcile inventory levels and determine accuracy.

Sales Specialist

Lowes Home Improvement
06.2022 - 11.2023
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Built strong client relationships through consistent communication and effective problem solving.
  • Provided first-rate service to all customers and potential customers.
  • Exceeded sales targets by consistently meeting and surpassing monthly quotas.
  • Expanded customer base with targeted prospecting and lead generation efforts.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.

Production Worker

Canopy
11.2021 - 06.2022
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
  • Resolved issues quickly to maintain productivity goals.
  • Oversaw logistics and inventory management for storeroom.

Network Marketer

It Works! Global
09.2014 - 04.2020
  • Empowered team members to achieve their goals by offering mentorship, guidance, and support throughout their network marketing journey.
  • Enhanced team performance by conducting regular training sessions on sales techniques, product knowledge, and networking strategies.
  • Conducted thorough competitor analysis to identify unique selling points of our products/services that set them apart from similar offerings in the market.
  • Refined sales pitch delivery by seeking feedback from prospects and peers, aiming to continuously improve persuasive abilities in diverse situations.
  • Increased network size by actively prospecting and engaging with potential clients through social media, phone calls, and in-person meetings.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Shift Supervisor

Rite-Aid Pharmacy
01.2011 - 12.2012
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Collaborated with other leaders and executives to direct workflow and support operations.

Education

Associate of Arts - Nursing

East Georgia State College
Swainsboro, GA

GED -

Southeastern Technical College
Metter, GA
2005

Skills

  • Team Leadership
  • Equipment Operation
  • Issue Resolution
  • Client Relations
  • Customer service and care
  • Cash Handling
  • Complaint resolution
  • Lead Generation

Timeline

Fulfillment Lead

Lowes Home Improvement
11.2023 - 03.2024

Sales Specialist

Lowes Home Improvement
06.2022 - 11.2023

Production Worker

Canopy
11.2021 - 06.2022

Network Marketer

It Works! Global
09.2014 - 04.2020

Shift Supervisor

Rite-Aid Pharmacy
01.2011 - 12.2012

Associate of Arts - Nursing

East Georgia State College

GED -

Southeastern Technical College

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Kathleen Williams