Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Madilynn Mello

Leander,TX

Summary

Skilled at monitoring inventory, organizing stock and inspecting packages and employee work for compliance. Good documentation, computer and problem-solving abilities. Punctual and responsible with a friendly and personable nature. Diligent and reliable Hand Packer successful at handling high-volume, physically-challenging work, standing for long periods and moving with ease. Excellent physical stamina, teamwork capabilities and communication skills.

Overview

7
7
years of professional experience

Work History

Fulfillment Lead

Surefire Creative LLC
03.2023 - Current
  • Handled production picking, packing and shipping orders.
  • Managed, motivated and monitored team.
  • Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
  • Conducted regular cycle counts to reconcile inventory levels and determine accuracy.
  • Communicated with other departments to facilitate fulfillment activities and address issues.
  • Assisted manager in training new employees to apply strategies and best practices in fulfillment process.
  • Examined incoming and outgoing shipments to check accuracy and identify damages and quality standards.
  • Prepared and organized envelopes, packages, containers, and pallets with correct merchandise counts.
  • Segregated and processed incoming stock and materials to prepare for storage or shipment.
  • Selected and filled orders from stock to fulfill customer requirements.
  • Drove customer satisfaction by successfully completing all returns quickly.
  • Followed procedures at all times for personal and team safety.
  • Picked and packed order items.
  • Kept work areas neat, clean and free from debris.
  • Processed orders each shift with consistent record of meeting or exceeding productivity targets.
  • Documented orders and updated daily logs with shift activities and incidents.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.
  • Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
  • Completed inventory accounts to keep records current and promote accurate ordering.
  • Managed timely and effective replacement of damaged or missing products.
  • Recorded daily activities for inventory control.
  • Received new stock and input values into computer system.
  • Supervised and trained new staff in performing census.
  • Reported and analyzed inventory data to help management strategically improve pricing and marketing strategies.
  • Orchestrated effective materials management with strong stock rotation strategies, new order placements and shipping inspections.
  • Identified and tracked slow-moving inventory, recommended promotions and determined optimal replacements.
  • Collected, analyzed and modeled sales trends and customer preferences data to inform inventory development decisions.
  • Compiled reports of cost factors such as labor, production and equipment.

Manager of Operations

Surefire Creative LLC
01.2019 - Current
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Tracked trends and suggested enhancements to refine company's product offerings.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Reported issues to higher management with great detail.
  • Identify and communicate found areas for improvement to enhance efficiency and accuracy.
  • Observed each employee's individual strengths and initiated a 6 month weekly mentoring program to improve areas of weakness.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tasked with procuring all essential supplies for every department.

Inventory Operations Manager

Surefire Creative LLC
01.2021 - 03.2023
  • Analyzed inventory data to identify and address stock discrepancies.
  • Created and updated regular inventory reports and records.
  • Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
  • Maintained sufficient inventory levels to meet customer demands at all times.
  • Participated in regular cycle counts to confirm accuracy of inventory records.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.
  • Coordinated with suppliers to guarantee timely delivery of inventory and materials.
  • Implemented successful inventory control system to track inventory levels and optimize stock levels.
  • Developed and implemented policies and procedures for inventory management.
  • Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.
  • Built and nurtured positive working relationships with vendors and suppliers.
  • Established re-order points and monitored supplier performance.
  • Negotiated pricing and delivery terms with suppliers to maintain cost savings and stock levels.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Created and enforced detailed organization processes to increase quality and service standards.
  • Tracked production and quality control systems to proactively identify deficiencies.
  • Created new listings/products on sales platform.
  • Manage multiple selling platforms and applications
  • Manage weekly website overview to ensure precision on live site.

Fulfillment Team Member

Surefire Creative LLC
12.2016 - 03.2023
  • Checked inventory and selected products from specific locations based upon availability.
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
  • Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
  • Collaborated with team members to complete timely orders and avoid delays.
  • Monitored inventory levels to purchase adequate supply and consistent stock of products.
  • Maintained tidy and organized warehouse environment to comply with cleanliness standards.
  • Picked and packed order items.
  • Followed orders precisely for correct items, sizes and quantities.
  • Rewarded "best fulfillment member" for pace and accuracy.
  • Reviewed order slips, picked products and staged merchandize to be shipped.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Managed timely and effective replacement of damaged or missing products.
  • Marked stock with identification tags and labels to outline information such as storage locations.

Sales Manager

Surefire Creative LLC
01.2021 - 01.2022
  • Developed advertising tactics and implemented new solutions for increased brand awareness.
  • Collected performance data on each promotion to better plan future events.
  • Monitored product market and adjusted marketing plans.
  • Motivated team members to meet and exceed sales targets.
  • Enhanced online presence to take advantage of dynamic conditions and unique platform opportunities.
  • Implemented systems and procedures to increase sales.
  • Prepared sales presentations for clients showing success and credibility of products.

Customer Service Assistant

Surefire Creative LLC
12.2016 - 01.2019
  • Responded to customer calls and emails to answer questions about products and services.
  • Collaborated with other departments to guarantee customer satisfaction.
  • Provided a friendly and personable service to all customers
  • Utilized problem-solving skills to address customer queries and complaints.
  • Answered customer questions about product availability and shipment times.
  • Refunded money and adjusted bills to resolve customer service or billing complaints.
  • Managed 5+ incoming calls each day with utmost professionalism and knowledgeable service.
  • Described products to customers and how best to care for merchandise.
  • Communicated with suppliers to maintain updated information regarding status of current orders.
  • Suggested best-fit offerings from available products and services to capitalize on upsell opportunities.
  • Delivered prompt service to prioritize customer needs.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Exhibited high energy and professionalism when dealing with customers.
  • Maintained up-to-date knowledge of product and service changes.
  • Trained new personnel regarding company operations, policies and services.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Managed timely and effective replacement of damaged or missing products.
  • Responded proactively and positively to rapid change.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Sought ways to improve processes and services provided.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Cross-trained and provided backup support for organizational leadership.
  • Cross-trained and backed up other customer service managers.

Education

High School Diploma -

Mcneil High School
Austin, TX
05.2014

Skills

  • Quality Control
  • Teamwork Building
  • International Shipments
  • Issue Resolution
  • Team Leadership
  • Build Displays
  • Purchase Order Review
  • Inventory Management and Planning
  • Organization and Categorization
  • Team Meetings
  • Product Packaging
  • Product Sales and Promotion
  • Team Goals
  • Verifying Shipments
  • Monthly Inventory
  • Reports and Spreadsheets Generation
  • Product Forecasting
  • Audit Inventory
  • Enter Data
  • Willing to Learn
  • Shipment Packing
  • Order Accuracy
  • Order Pulling
  • Corrective Containment
  • Order Picking and Processing
  • Package Preparation
  • Data Accuracy
  • Customer Order Fulfillment
  • Sorting and Organizing
  • Shipment Documentation
  • Warehouse Coordination and Support
  • Regulatory Reporting
  • Stocking and Replenishing
  • Project Requirements
  • Motivated Team Player
  • Inspect Material
  • Process Payments
  • Prepare Orders
  • Revenue Optimization
  • Purchasing Orders and Requisition

Accomplishments

  • 1st employee to work for SureFire Creative LLC
  • Reliable source within all departments.
  • Developed and documented packaging procedures to ensure consistency among all employees and enhance the overall presentation quality.
  • Developed comprehensive training materials aimed at motivate individuals to excel as successful fulfillment team members.
  • Investigate valuable tools and platform updates to improve time management across all departments.
  • Integrated multiple platforms to improve efficiency and time management.
  • Address potential order problems arising from glitches or technological issues.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved daily goal of quantity to fulfill each day.
  • Collaborated with team of 4+ in the development of peak season.
  • Provided guidance and leadership to fulfillment staff during peak.

Timeline

Fulfillment Lead

Surefire Creative LLC
03.2023 - Current

Inventory Operations Manager

Surefire Creative LLC
01.2021 - 03.2023

Sales Manager

Surefire Creative LLC
01.2021 - 01.2022

Manager of Operations

Surefire Creative LLC
01.2019 - Current

Fulfillment Team Member

Surefire Creative LLC
12.2016 - 03.2023

Customer Service Assistant

Surefire Creative LLC
12.2016 - 01.2019

High School Diploma -

Mcneil High School

Similar Profiles

CREATE PROFILE
Madilynn Mello