Kathleen Wolf
Belmar ,NJ
Summary
Dynamic Restaurant Manager with a proven track record at 10th Ave Burrito Co, excelling in team management and customer engagement. Enhanced revenue through optimized table turnover and developed unique events. Skilled in inventory control and fostering employee retention, ensuring a high-quality dining experience while maintaining compliance with food safety standards.
Overview
14
14
years of professional experience
Work History
Restaurant Manager
10th Ave Burrito Co
Belmar
05.2013 - Current
- Assisted in managing daily restaurant operations to ensure optimal service quality.
- Supported staff training initiatives to enhance team performance and efficiency.
- Learned food safety standards and implemented procedures to maintain compliance.
- Coordinated inventory management processes to streamline supplies and reduce waste.
- Contributed to menu planning efforts by providing customer feedback insights.
- Engaged with customers to resolve issues and enhance overall dining experience.
- Monitored cleanliness and organization of dining areas to uphold health standards.
- Participated in team meetings to discuss operational improvements and service strategies.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
- Coordinated with catering staff to deliver food services for special events and functions.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Developed unique events and special promotions to drive sales.
Sales Associate
Nabisco Brands
Edison, NJ
05.2011 - 04.2017
- Enhanced customer satisfaction through personalized service and product recommendations.
- Executed daily sales transactions accurately using point-of-sale systems.
- Trained new team members on product knowledge and sales techniques.
- Developed and maintained strong relationships with customers to encourage repeat business.
- Collaborated with team members to create promotional displays that increased foot traffic.
- Implemented effective merchandising strategies, optimizing product visibility and sales potential.
- Engaged with customers to build rapport and loyalty.
Education
No Degree - Business
Ocean County College
Toms River, NJSkills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Operations management
- Point of sale (POS) system operation
- Customer-oriented
- Employee retention
- Stable work history
- TIPS certified
- Relationship building
- Event coordination
Timeline
Restaurant Manager
10th Ave Burrito Co
05.2013 - Current
Sales Associate
Nabisco Brands
05.2011 - 04.2017
No Degree - Business
Ocean County College