KATHLEEN KRISTINE M. MERCADO
Saratoga Springs,New York
Summary
- Dependable and personable banking professional with nearly 20 years of experience in high-volume cash handling, customer service, and financial operations. Skilled at maintaining accuracy under pressure, balancing large cash drawers, and adhering to strict regulatory and security standards. Known for integrity, teamwork, and creating positive customer experiences. Eager to bring proven attention to detail, strong work ethic, and a warm, professional attitude to a Cage Cashier role at Saratoga Casino Hotel.
Overview
21
21
years of professional experience
Work History
Head Teller
Adirondack Trust Company
04.2024 - Current
- Supervise and support teller operations to ensure accuracy, efficiency, and compliance with branch policies.
- Oversee daily balancing of cash drawers and vault, maintaining zero discrepancies.
- Train and mentor tellers in transaction accuracy, fraud prevention, and customer service excellence.
- Handle complex transactions, approve overrides, and ensure adherence to security and audit standards.
- Provide professional and friendly service to customers while promoting a positive team environment.
Full-Time Teller
Adirondack Trust Company
08.2023 - 11.2023
- Processed customer transactions efficiently while maintaining exceptional accuracy.
- Assisted in daily cash audits and maintained detailed transaction records.
- Contributed to smooth branch operations through teamwork and attention to detail.
Branch Manager
Landbank of the Philippines
03.2022 - 01.2023
- Directed branch operations, staff development, and customer experience initiatives.
- Oversaw large cash transactions and ensured adherence to financial compliance standards.
- Coached team members to deliver consistent and reliable customer service.
Bank Branch Manager
United Coconut Planters Bank
12.2015 - 02.2022
- Led daily operations and cash management for a high-volume branch.
- Ensured compliance with internal policies, audit controls, and regulatory requirements.
- Managed and motivated staff to achieve performance goals and maintain service quality.
Sales Officer
United Coconut Planters Bank
05.2012 - 12.2015
- Promoted deposit and loan products, consistently achieving branch targets.
- Developed strong client relationships and supported branch marketing efforts.
Senior Teller
United Coconut Planters Bank
05.2007 - 10.2011
- Processed large cash volumes with precision and balanced teller drawers daily.
- Handled deposits, withdrawals, and foreign exchange transactions.
- Maintained strong relationships with customers through excellent service and reliability.
Teller
United Coconut Planters Bank
09.2004 - 05.2007
Education
Bachelor of Science - Office Administration
Saint Rita College
01.2004
Secondary - undefined
New Era University
01.1998
Skills
- High-volume cash handling & balancing
- Accuracy and attention to detail
- Guest service & interpersonal communication
- Fraud prevention & compliance procedures
- POS systems & transaction monitoring
- Team leadership & staff training
- Risk management & accountability
- Reliable and adaptable in fast-paced settings
Accomplishments
- Consistent top performer in branch operations, customer service, and sales (2016–2019).
- Graduate of UCPB’s Management Development Program.
- Served as Chairperson, Events Committee and member of Education and HRD Panels for employee development.
- Multiple awards for Excellence in Branch Performance, Foreign Exchange Fee Income, and Customer Service.
- 100% Rating on customer service
- 100% Rating on daily proving
Timeline
Head Teller
Adirondack Trust Company
04.2024 - Current
Full-Time Teller
Adirondack Trust Company
08.2023 - 11.2023
Branch Manager
Landbank of the Philippines
03.2022 - 01.2023
Bank Branch Manager
United Coconut Planters Bank
12.2015 - 02.2022
Sales Officer
United Coconut Planters Bank
05.2012 - 12.2015
Senior Teller
United Coconut Planters Bank
05.2007 - 10.2011
Teller
United Coconut Planters Bank
09.2004 - 05.2007
Secondary - undefined
New Era University
Bachelor of Science - Office Administration
Saint Rita College