Summary
Overview
Work History
Education
Skills
Timeline
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Kathleen Rucka

Virginia Beach,VA

Summary

Organized, dynamic, and dependable professional who is successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. History of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Will be a true asset to this company!

Overview

12
12
years of professional experience

Work History

Property Claims Adjuster

USAA
Remote Working From Home, VA
07.2017 - 02.2022
  • Collaborated with management to assess call center calls and claims for quality, accuracy, and consistency.
  • Assisted executives with reorganizing claims handling for efficiency and accuracy.
  • Served as regional representative for employee experience; responsible for gathering feedback and working with executives to find effective solutions for challenges employees faced.
  • Resolved conflicts between employees, members, and contractors.
  • Coordinated building contractors in order to complete repairs to homes.
  • Exercised proper judgment and decision making to analyze over 100 complex claims per week while keeping policyholders informed with up to date information.

Owner & Trainer

Hampton Roads Doulas & ProDoula
Traveled All Over Country, USA
10.2013 - 07.2017
  • Implemented and maintained administrative side of business to include: financials, staffing, quality assurance, contracts, and sales.
  • Managed independent contractors employment, scheduling, and continuing education.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed customer service concerns, and worked towards mutual resolution.
  • Taught business practices, marketing, communication, and management strategies.
  • Trained over 70 individuals to effectively support individuals and families during pregnancy, labor, birth, and postpartum transition as new doulas.
  • Educated dozens of expectant families on multifaceted aspects of pregnancy, labor, and postpartum period.

QA Specialist, Dispatcher, & EMT

Medical Transport, LLC, EMT
Virginia Beach, VA
11.2011 - 12.2015
  • Audited over 1000 patient care files for accuracy and quality while working in quality assurance department.
  • Audited over 2000 calls for accuracy and quality within dispatch call center, electronically entering and analyzing appropriate data.
  • Collaborated with other employees on obtaining adequate information, maintaining accurate records, and providing excellent customer service in order to ensure highest quality patient care possible.
  • Managed duties within high-volume call center talking to patients, providers, and insurance companies while accurately and expeditiously inputting data into computer system.
  • Dispatched ambulances and coordinated EMS providers to facilitate care, treatment, and transport patients in both emergent and non-emergent situations.

Education

Master of Arts - Marriage and Family Therapy

Capella University
05.2025

Bachelor's of Arts - Biology

Virginia Wesleyan University
Norfolk, VA
05.2008

Skills

  • Customer Satisfaction, Experience, and Service
  • Quality and Regulatory Compliance Assurance
  • Reading Speed and Comprehension
  • Active Listening and Social Perceptiveness
  • Efficient and Accurate Data Analysis and Entry
  • Organizational and Time Management Skills
  • Complex Problem-Solving Ability
  • Learning and Communication Strategies
  • Management of Financial Resources

Timeline

Property Claims Adjuster

USAA
07.2017 - 02.2022

Owner & Trainer

Hampton Roads Doulas & ProDoula
10.2013 - 07.2017

QA Specialist, Dispatcher, & EMT

Medical Transport, LLC, EMT
11.2011 - 12.2015

Master of Arts - Marriage and Family Therapy

Capella University

Bachelor's of Arts - Biology

Virginia Wesleyan University

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Kathleen Rucka