Kathlena Williams
Summary
Well-qualified professional with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision-makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
11
11
years of professional experience
Work History
Assistant Facilities Manager
Jones Lang LaSalle, JLL
09.2023 - Current
- Coordinate with vendors and contractors to arrange services and repairs to be completed on time and to desired quality levels.
- Evaluated facility operations and personnel for safety and health regulations compliance.
- Oversee all aspects of equipment installation, maintenance, and repair for internal and external services.
- Handled tenant relations by addressing complaints and concerns quickly to promote facility satisfaction.
- Developed and oversaw budgets for facilities and worked within cost restraints.
- Inventory of equipment receipt and issue.
- Experience with automated procurement request systems managing sourcing, vendors, and equipment maintenance.
- Root cause analysis with process and procedures.
Team Lead
PGi
02.2020 - 04.2023
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked with different departments to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Optimized resource allocation to meet support demands.
- Meticulously reviewed and processed invoices for vendors and contractors, ensuring precision and accuracy.
- Create and maintain procedural documents
Onboarding Specialist
PGi
01.2017 - 02.2020
- Helped new hires complete and submit required paperwork, set up benefits accounts, and initiate direct deposits.
- Created smooth onboarding processes to help new hires adjust to company policies, procedures, and processes.
- Worked closely with new hires, answering questions and addressing various concerns during the onboarding process.
- Put together employee files and collected required digital or physical information to meet requirements.
- Efficiently managed job interview coordination seamlessly aligning the schedules of candidates and interviewers utilizing Microsoft Teams.
Support Manager
PGi
04.2013 - 01.2017
- Analyzed customer service data to identify trends, identify solutions, and improve customer experience.
- Created, prepared, and delivered reports to various departments.
- Collaborated with other teams to identify and resolve customer issues quickly and professionally.
- Submitted and processed work orders through Salesforce regarding any supplies or support needed for the team and executives.
- Maintained and processed payroll records using ADP, ensuring compliance with relevant laws, regulations, and company policies with payroll practices.
- Reviewed records and processes for accuracy and compliance to establish procedures and guidelines.
- Coordinated meetings audio and video and sent out meeting notes summarizing topics of discussion.
- Updated and maintained process documentation and all employee trackable information.
Education
Associate of Applied Science -
Pikes Peak Community College
Colorado Springs, CO08.1996
Skills
- Operations Oversight
- Performance Evaluation
- Planning and Scheduling
- Process and procedure creation and implementation
- Leadership and Supervision
- Service Contracts Management
- Contract familiarity
- Reporting and Analysis
- Attention to detail
- 8 years of Microsoft Office Suite Experience
Timeline
Assistant Facilities Manager
Jones Lang LaSalle, JLL
09.2023 - Current
Team Lead
PGi
02.2020 - 04.2023
Onboarding Specialist
PGi
01.2017 - 02.2020
Support Manager
PGi
04.2013 - 01.2017
Associate of Applied Science -
Pikes Peak Community College
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