Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Interests
Timeline
Generic

Kathlyn Yoo

Kenmore

Summary

Dynamic and dedicated server with exceptional customer service skills honed at Oshima Sushi. Proven ability to enhance guest experiences through effective multitasking and strong team collaboration. Skilled in cash handling and maintaining cleanliness standards, consistently ensuring a welcoming environment and swift resolution of customer concerns.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Server

Oshima Sushi
08.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.

Hostess

Peony Kitchen
08.2024 - 02.2025
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Completed daily side work and opening and closing duties without fail.

Education

Associate of Science -

Cascadia College
Bothell, WA

High School Diploma -

Bothell High School
Bothell, WA
06-2026

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Customer service
  • Memory retention
  • Cleanliness standards
  • Safe food handling
  • Menu memorization
  • Food running
  • Team collaboration

Accomplishments

  • achieved building a new menu with Microsoft Word for Peony Kitchen.
  • Achieved satisfied customers by completing helping them with wrong orders when it was busy with accuracy and efficiency.

Certification

Violin for 10 years

Food handling

POS and other technology

CPR

Languages

English
Native or Bilingual
French
Limited Working
Korean
Native or Bilingual

Interests

  • Music
  • Web Development and Design
  • Baking
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Hiking
  • Fashion and Style
  • I enjoy cooking for friends and family gatherings
  • I have a passion for photography and editing photos
  • violin
  • piano
  • guitar
  • Documenting and sharing travel experiences

Timeline

Server

Oshima Sushi
08.2024 - Current

Hostess

Peony Kitchen
08.2024 - 02.2025

Associate of Science -

Cascadia College

High School Diploma -

Bothell High School

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