Kathoucha Alphonse
Miramar,Florida
Summary
Adept Customer Service Representative with a proven track record at ESTRELLA INSURANCE, excelling in problem-solving and critical thinking. Demonstrated ability to enhance customer loyalty through empathetic resolution of complaints and effective dispute management. Skilled in active listening and maintaining high accuracy in transactions, contributing significantly to business growth.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
ESTRELLA INSURANCE
Miramar, FL
04.2018 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Documented customer interactions and transactions for accurate, up-to-date records.
Cashier
Cashier Retail
Miami, FL
03.2016 - 04.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Set up new sales displays each week with fresh merchandise.
Education
Medical Admistration - Medical Assisting
Brown Mackie College -
Miami, FL01.2011
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Customer Service Representative
ESTRELLA INSURANCE
04.2018 - Current
Cashier
Cashier Retail
03.2016 - 04.2018
Medical Admistration - Medical Assisting
Brown Mackie College -