Kathrine Krusel

Gathered information from customers via phone and in person for truck parts needed. Either found parts on shelf or relayed information to yard guys to remove parts from salvaged trucks.

ordered parts from vendors.

collected payment for parts.

• Delivered exceptional customer service by addressing concerns promptly and professionally.
• Provided excellent customer service, addressing inquiries and resolving issues promptly.
• Enhanced company reputation through excellent customer service and professional demeanor.

• Provided positive first impressions to welcome existing, new, and potential customers.
• Engaged with customers to build rapport and loyalty.
• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

• Enhanced product quality by conducting regular inspections and identifying areas for improvement.
• Followed safety procedures and guidelines to maintain safe working environments.
• Assembled products according to changing daily work orders and specific customer needs.
• Assisted with troubleshooting equipment issues, quickly resolving problems to minimize downtime and maintain production targets.

• Maintained a clean and organized service area, enhancing overall appearance of the dealership and promoting professionalism.
• Assisted in developing promotional strategies for automotive services offered by dealership, effectively increasing awareness among potential customers.
• Streamlined the appointment scheduling process for better time management and increased productivity.
• Answered service department phone and responded promptly to questions and messages.

• Answered constant flow of customer calls with minimal wait times.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Updated account information to maintain customer records.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.