Kathrine Lynn
Riverside,CA
Summary
Motivated individual desiring a 911 Dispatcher position with Riverside County Sheriff to use strengths involving working with the public, communicating with personnel, and operating communication systems. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Smart Parke
06.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Behavioral Therapist
Dream Big Children's Center
02.2024 - 06.2024
- Implemented behavior therapy with children diagnosed with autism and related developmental disabilities and with their families as part of a clinical team.
- Maintained detailed documentation of client progress, communicating updates regularly to supervisory staff.
- Reduced challenging behaviors by conducting functional behavior assessments and developing appropriate interventions.
- Developed rapport with clients by utilizing empathy and active listening skills, creating a supportive therapeutic environment conducive to learning.
- Collected and analyzed data on client performance, adjusting treatment plans accordingly to maximize progress towards goals.
Center Manager
European Wax Center
06.2022 - 01.2024
- Oversaw daily operations of the center, including managing center operations, strategic planning, and policy implementation.
- Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
- Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
- Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
- Managed daily operations for optimal efficiency, resulting in improved revenue generation and higher customer retention rates.
Retail Lead
Goodwill Southern California
02.2022 - 06.2022
- Assumed managerial responsibilities, including opening and closing procedures, cash register operations, and training of staff.
- Analyzed sales data to identify trends and optimize merchandising strategies for maximum profitability.
- Organized promotional events to attract new customers, increasing overall brand awareness within the community.
- Oversaw budget planning and financial reporting, consistently meeting or exceeding set performance targets.
- Managed daily operations, ensuring the smooth running of all in-store departments and maintaining high levels of customer service.
Education
High school diploma or GED -
Associate of Arts - Psychology
Riverside City College
Riverside, CA05.2015
Associate of Arts - Sociology
Crafton Hills College
Yucaipa, CA07.2013
Skills
- Critical thinking
- Positive attitude
- Flexible
- Leadership
- Behavioral Therapy
- Motivational Interviewing
- Customer service
- Behavioral Health
- Guest services
- Communication skills
- Customer support
- Management
- Typing
- Office management
- Clerical experience
- Google Docs
- Recruiting
- Cash register
- Windows OS
- Sales
- Payroll
- Banking
- Conflict management
- Microsoft Office
- Microsoft Outlook
- Microsoft Excel
- Analysis skills
- Data entry
Certification
- CPR Certification
- First Aid Certification
- Driver's License
Personal Information
- Title: Retail Leader
- Work Permit: Authorized to work in the US for any employer
Timeline
Customer Service Representative
Smart Parke
06.2024 - Current
Behavioral Therapist
Dream Big Children's Center
02.2024 - 06.2024
Center Manager
European Wax Center
06.2022 - 01.2024
Retail Lead
Goodwill Southern California
02.2022 - 06.2022
High school diploma or GED -
Associate of Arts - Psychology
Riverside City College
Associate of Arts - Sociology
Crafton Hills College
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