Kathrine Martinez
Clinton,MO
Summary
Skilled And goal oriented worker with a strive to succeed. Passionate about any work that I do with a willingness to learn and grow in my profession.
Overview
5
5
years of professional experience
Work History
Paraprofessional Educator
Clinton School District
Clinton, MO
05.2022 - Current
- Offered students personalized educational, behavioral and emotional support.
- Provided classroom support throughout planned instruction and individual lessons.
- Tutored and assisted children individually and in small groups to help master assignments and reinforce learning concepts.
- Adapted teaching methods and materials to meet students' varying needs and interests.
- Maintained focused, inclusive and supportive learning environments.
- Evaluated individual student needs and assessed academic and social situations to address challenges and goals.
- Organized student performance and enrichment activities to facilitate learning.
- Prepared lesson materials, bulletin board displays, exhibits and demonstrations to assist teachers in classroom preparation.
- Cleaned and organized classrooms, materials and supplies.
- Distributed classroom materials, pencils, paper and art materials.
Unit Secretary
Golden Valley Memorial Hospital
Clinton, Missouri
01.2024 - 08.2024
- Collected discharge summaries from nurses or physicians before release of patients from the facility.
- Maintained patient records, medical histories, test results and other pertinent information in the hospital's computer system.
- Distributed incoming mail throughout the hospital in a timely manner.
- Processed physician orders ensuring accuracy of documentation prior to submission for approval.
- Checked outpatients upon completion of their visit, collected co-payments if necessary and processed billing paperwork.
- Assisted nursing staff with administrative tasks such as scheduling appointments, ordering supplies and preparing charts.
- Coordinated with other departments to ensure timely delivery of services to patients.
- Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems.
- Scheduled diagnostic tests and procedures for patients according to established protocols.
- Assisted with admitting processes including completing forms, obtaining signatures and verifying insurance coverage.
- Managed multiple projects simultaneously while meeting deadlines consistently.
- Maintained confidentiality of all patient information according to HIPAA guidelines.
- Greeted visitors and patients in a courteous and friendly manner.
- Responded to requests from internal staff regarding patient information in accordance with HIPAA regulations.
- Managed the front desk area ensuring neatness at all times.
- Answered telephone calls promptly and directed them to appropriate personnel or departments.
- Managed unit call reception and routed calls to correct department.
- Answered phone calls to provide assistance, information, and medical personnel access.
- Executed clerical tasks and assisted with unit duties to keep departments running smoothly.
Front Desk Patient Coordinator
EyeCare Specialties
Clinton, MO
07.2020 - 05.2022
- Handled payment processing and provided customers with receipts and proper bills and change.
- Sent out reminder emails and phone calls to reserved guests.
- Answered telephone calls, greeted patients, and provided information.
- Welcomed patients to front desk and engaged in friendly conversations while conducting check-in process.
- Completed the check-in process for patients including verifying insurance and patient demographics
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
- Pulled insurance benefits for each patient to make readily available for their appointments
- Completed end-of-day reporting and balanced registers to maintain financial accuracy.
- Posted charges, updated accounts and issued bills to departing guests.
- Managed customer complaints and rectified issues to complete satisfaction.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
Centralized Scheduling Representative
Compass Health Network
Clinton, MO
12.2019 - 07.2020
- Provide excellent customer service 100% of the time
- Obtain callers information for correct identification
- Answer incoming calls
- Determine type of service caller is seeking
- Repeat appointment date, time, location, and provider
- Provide appropriate referral information and offer crisis number as needed
- Route information to correct departments if scheduling services aren’t needed
- Obtain insurance information for persons seeking residential treatment
- Completed paperwork and assessments for persons seeking establishment with our services
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Handled all delegated tasks
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Bachelor of Arts - Early Childhood Education
Central Methodist University
Fayette, MO09-2026
High School Diploma -
Sherwood High School
Creighton, MO05.2011
Skills
- High-energy attitude
- Organizational strengths
- Hard Working
- Friendly
- Knowledgeable
- Verbal and Written Communication
- Small Group Instruction
- Activity Oversight
- Educational assistance
- Teacher Support
- Classroom support
- IEP compliance
- Documentation
- Schedule Management
- Storytelling
- Arts and crafts
- Crisis Intervention
- Special Education Support
- Literacy support
- CPR and First Aid
- Safety understanding
- Teacher Support and Collaboration
- Patient
- Activity Planning
- Crisis Management
- Emotional Support
- Relationship Building
- Child Development
Timeline
Unit Secretary
Golden Valley Memorial Hospital
01.2024 - 08.2024
Paraprofessional Educator
Clinton School District
05.2022 - Current
Front Desk Patient Coordinator
EyeCare Specialties
07.2020 - 05.2022
Centralized Scheduling Representative
Compass Health Network
12.2019 - 07.2020
High School Diploma -
Sherwood High School
Bachelor of Arts - Early Childhood Education
Central Methodist University