Kathrine Tinguely
Joshua Tree,CA
Summary
Hard working, decisive, and dedicated medical receptionist for four years with eight years in the medical field. Am great with making quick and effective decisions, able to work alone or with others smoothly, thorough and detail oriented in patient care. I am intelligent, friendly, charismatic, and have a way of connecting with any person. Being in the medical field has taught me that empathy is very important not only with patience but with everyone.
Knowledgeable Patient Registration Representative highly proficient in coordinating smooth admissions and appointment registrations. Well-versed in current codes and insurance procedures. Detail-oriented in building and updating files.
Compassionate Patient Registration Representative known for high productivity and efficiency in task completion. Possess specialized skills in patient data management, insurance verification, and confidentiality protocols. Excel in communication, empathy, and problem-solving to enhance patient experience and streamline registration processes.
Overview
11
11
years of professional experience
Work History
Patient Registration Representative
Morongo Basin Healthcare District
Yucca Valley, CA
07.2023 - Current
- Assisted with scheduling appointments, verifying benefits and authorizations for procedures.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Assisted patients with completion of forms needed for admission process.
- Processed payments for services rendered in a timely manner.
- Greeted patients and answered questions regarding registration process.
- Maintained confidentiality of patient information in accordance with HIPAA regulations.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Provided assistance to nursing staff during peak times at front desk area.
- Collected patient demographic information, verified insurance coverage, and updated records as necessary.
- Verified insurance eligibility through online portals or by phone calls.
Unit Coordinator
Desert Oasis Health Care
Yucca Valley, California
01.2019 - Current
- Transcribing reports
- Recording medical histories
- Processing patients' insurance
- Taking vital signs
- Ordering supplies
- Scheduling appointments preparing forms or certificates
- Greeting patients
- Answering telephones and handles mail
- Work with providers and order diagnostics, have experience with CPT codes, handle referrals and follows referral process, give patients discharge paperwork and answer any questions or have provider come back in room to answer medical questions
- Complete patient medical charts and ensure CPT codes are correct before claim is processed
- Stays up to date with local providers and specialists to be able to aid providers in referral process
Medical Receptionist
Desert Oasis Health Care
Yucca Valley, California
01.2016 - Current
- Welcomes and greets all patients and visitors, in person or over the phone;
- Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information;
- Facilitates patient flow by notifying the provider of patients' arrival, being aware of delays, and communicating with patients and clinical staff;
- Responds to inquiries by patients, prospective patients, and visitors in a courteous manner;
- Protects patient confidentiality, making sure protected health information is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended;
- Verifies insurance status;
- Accurately enters information ensuring financial processing;
- Utilize computers, adding machines, fax machines, phones and other related office equipment in the fulfillment of assigned duties;
- Participates in meetings and training as required
CNA
Hi Desert Medical Center
Joshua Tree, California
01.2014 - 01.2016
- Bathe and dress patients;
- Serve meals and help patients eat;
- Take vital signs;
- Turn or reposition patients who are bedridden;
- Collect information about conditions and treatment plans from caregivers, nurses and doctors;
- Provide and empty bedpans;
- Lift patients into beds, wheelchairs, exam tables, etc;
- Answer patient calls;
- Examine patients for bruises, blood in urine or other injuries/wounds;
- Clean and sanitize patient areas;
- Change bed sheets and restock rooms with necessary supplies
- Worked in skilled nursing facility, Med/Surg departments and emergency room
Paraeducator
South San Pete School District
Gunnison, Utah
01.2014 - 12.2014
- Provides academic and physical assistance to students with disabilities as directed in one-to-one or in small groups;
- Ability to lift and carry non-ambulatory students;
- Provide clerical support to teachers and other professional staff;
- Assists in implementing lesson plans and preparing academic materials;
- With appropriate supervision and training, assists in teaching communication skills, implementing student behavior and learning programs with the use of behavior modification and crisis intervention;
- Assists students with the use of media equipment, augmentative communication devices and computer learning techniques;
- Assists with the physical demands of students by lifting, positioning, putting students in supportive devices, and transferring students from wheelchairs for toileting and for position change;
- Monitors and is aware of medical needs of students, medical concerns and responds to emergencies as needed;
- Assist students with feeding;
- Performs other duties as assigned
Education
Medical terminology class -
01.2013
CNA -
10.2012
Skills
- CNA
- Med surg
- SNF facilities
- ER trauma
- Paraeducator
- Classroom assistance
- Medical receptionist
- Insurance eligibility
- Insurance verification
- Medicare plans
- Privatized insurance
- HMO
- PPO
- Unit Coordinator
- Referrals
- Collaboration with providers
- Collaboration with medical staff
Licensingandcertifications
- CPR certified, 07/18/13
- CNA certified, 10/04/12
- Medical terminology class, 01/13
Specificskills
- CNA in many capacities of the medical field including Med surg floor, SNF facilities, and ER trauma experience.
- Worked with children as a paraeducator helping in the classroom for children K-12.
- Medical receptionist experience for an Immediate Care, working with insurance eligibility and verification.
- Unit Coordinator position with experience in referrals and working alongside providers and other medical staff.
Timeline
Patient Registration Representative
Morongo Basin Healthcare District
07.2023 - Current
Unit Coordinator
Desert Oasis Health Care
01.2019 - Current
Medical Receptionist
Desert Oasis Health Care
01.2016 - Current
CNA
Hi Desert Medical Center
01.2014 - 01.2016
Paraeducator
South San Pete School District
01.2014 - 12.2014