Kathrine West

• Managed Applebee's dining room operations and guest service standards.
• Scheduled staff shifts and balanced coverage for daily service needs.
• Trained servers, hosts, and kitchen staff on Applebee's procedures.
• Monitored food safety, sanitation, and cleanliness across service areas.
• Reviewed labor costs and payroll records for operational accuracy.
• Resolved guest complaints and supported Applebee's hospitality experience.
• Supervised and trained staff in customer service, food handling, and safety protocols.
• Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.

• Completed day-to-day duties accurately and efficiently.
• Supervised bartending staff and coordinated shifts to support smooth service.
• Monitored liquor, beer, and supply inventory for Raj.
• Trained team members on drink preparation, service standards, and bar procedures.
• Trained all employees
• Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
• Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
• Maintained detailed inventory of bar supplies and stocked work areas.

Facilitated positive customer experiences through effective communication.

assist and oversee 15 plus employees

make schedules

money drops

close out all tills

Opened and closed the bar