Kathrine Ann Landicho
Harker Heights,TX
Summary
Professional receptionist skilled in customer service and appointment coordination. Recognized for attention to detail and team collaboration, effectively supporting daily operations and enhancing member satisfaction at a fitness center.
I am motivated and client-focused Personal Trainer with a passion for helping others achieve their fitness and wellness goals.
Skilled in developing personalized workout programs, providing guidance on proper exercise techniques, and motivating clients to build strength , endurance and confident.
Strong interpersonal and communication skills with a commitment to creating a positive, supportive and- result-driven training environment
Overview
4
4
Languages
1
1
Certification
2
2
years of professional experience
Work History
Receptionist
Ederle fitness center +39 3270392424
vicenza , Italy
02.2023 - 09.2024
- Greeted members and guests warmly upon arrival at fitness center.
- Managed multi-line phone system to direct calls efficiently.
- Assisted members with inquiries about services and facility amenities promptly.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for personal training and group classes without errors.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Scheduled and confirmed appointments and meetings for management team.
- Processed member registrations and payments accurately using software systems.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Coordinated with fitness staff to ensure smooth daily operations at the center.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Supported staff members with administrative tasks including typing letters, filing documents, and scanning and copying documents.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Coordinated with vendors for repairs and maintenance of office equipment.
- Ensured availability of space and equipment for successful program execution. for special programs, meetings and conferences.
Education
OSS OPERATORE SOCIO-SANITARIO - Social Services
IPPS Bartolomeo Montagna1
Vicenza 07-2014
Skills
- Appointment scheduling
- Scheduling
- Schedule management
- Calendar management
- Event coordination
- Customer service
- Front desk operations
- Multi-line phone management
- Telephone skills
- Call redirection
- Professional demeanor
- Administrative support
- Document management
- Documentation management
- Documentation management
- Time management
- Task prioritization
- Office organization
- Organizational skills
- Office management
- Office supply inventory control
- Data privacy
- Problem solving
- Team collaboration
- Attention to detail
- Safety protocols
- Safety protocols
Languages
Italian
Native/ Bilingual
tagalog
Native/ Bilingual
English
Professional
Spanish
Limited
Certification
- Personal Trainer Certification
- CPR/AED adult, child, infant + First AID (BLS) Certification
- Group Fitness Trainer Certification
Timeline
Receptionist
Ederle fitness center +39 3270392424
02.2023 - 09.2024
OSS OPERATORE SOCIO-SANITARIO - Social Services
IPPS Bartolomeo Montagna1