Kathryn Allen
Parker,CO
Summary
Service-oriented concierge professional with a track record for providing exceptional guest services and ensuring a welcoming environment. Skilled in problem-solving, and managing requests to enhance customer satisfaction. Effective in collaborating with team members to achieve outstanding results and adapt to changing needs. Expertise in communication, organization, and personalized service, ensuring a seamless and positive experience for all guests.
Overview
6
6
years of professional experience
Work History
CONCIERGE COORDINATOR/LEAD CONCIERGE
JETCENTERS OF COLORADO AT CENTENNIAL
07.2024 - Current
- In addition to my duties as concierge, as the training coordinator and lead, responsibilities include fuel reports, independence reports, assisting the accountants with any and all accounting issues, helping management in any way I can, and being cross trained in some line service technician tasks.
CONCIERGE
JETCENTERS OF COLORADO AT CENTENNIAL
09.2023 - 07.2024
- Responsibilities include taking phone calls and fuel orders, communicating with the line, and billing out customers. Additionally, duties include working as a team to create a welcoming and positive front desk atmosphere.
BARISTA
ZIGGI’S COFFEE
09.2022 - 07.2023
- Commitments included customer service during peak rushes, creating handcrafted beverages as well as preparing food. In addition, skill sets also included knowledge of opening the store and creating a friendly, local feel in an intimate coffee shop setting by knowing regular’s names and orders, as well as continuing authentic conversations.
LEAD SPA ASSOCIATE
HAND AND STONE
10.2021 - 07.2022
- Duties included standard Spa Associate responsibilities, which consisted of greeting clients, answering phone calls, making appointments, and selling gift cards, as well as memberships. Specific Lead responsibilities involved maintaining a set conversion rate for memberships and gift cards, while encouraging the sales of other Spa Associates and building morale, as well as front desk inventory, Spa Associate weekly tasks and assisting with managerial work.
BARISTA
STARBUCKS
01.2020 - 11.2021
- Responsibilities included maintaining friendly customer service in a fast-paced environment, during peak volume of morning customers, while managing beverages and food preparations. As well as managing drive through customers, running the register and end of shift cleaning.
Education
Certificate -
Advantage Models & Talent
08-2017
High School Graduate - undefined
Credo Academy
05-2017
Skills
- Outstanding customer service
- Reliability
- Training and mentoring
- Organizational skills
- Strong work ethic
- Exceptional communication
- Guest relations
- Strong leadership
- Problem-solving
- Multitasking
- Teamwork and collaboration
- Front desk support and telephone etiquette
Timeline
CONCIERGE COORDINATOR/LEAD CONCIERGE
JETCENTERS OF COLORADO AT CENTENNIAL
07.2024 - Current
CONCIERGE
JETCENTERS OF COLORADO AT CENTENNIAL
09.2023 - 07.2024
BARISTA
ZIGGI’S COFFEE
09.2022 - 07.2023
LEAD SPA ASSOCIATE
HAND AND STONE
10.2021 - 07.2022
BARISTA
STARBUCKS
01.2020 - 11.2021
High School Graduate - undefined
Credo Academy
Certificate -
Advantage Models & Talent