KATHRYN ALLEN
Summary
Versatile professional combining barista expertise with crisis counseling and content creation. Delivers high-quality customer service while employing active listening and de-escalation techniques to support individuals in distress. Drives operational efficiency and guest satisfaction through effective training and team collaboration.
Overview
5
5
years of professional experience
Work History
Crisis Counselor Volunteer
Crisis Text Line
New York, NY
11.2025 - Current
- Provided emotional support to individuals in crisis through text-based communication.
- Utilized active listening skills to validate feelings and build rapport with users.
- Assisted users in identifying coping strategies and resources for immediate needs.
SOCIAL MEDIA CONTENT CREATOR
Social View Agency
New York City
05.2025 - 11.2025
- Devised platform-specific content formats to address audience pain points, enhancing content relevance and driving engagement.
- Designed storytelling arcs focused on audience needs, emphasizing value propositions and fostering follower trust while increasing user interactions.
- Managed content calendars to eliminate publishing gaps and prioritize high-impact pieces, enhancing campaign consistency.
BARISTA
787 Coffee Co.
New York City
02.2025 - 04.2025
- Promoted loyalty sign-ups and specialty items through tailored guest conversations, increasing repeat visits and deepening customer relationships.
- Demonstrated strong communication by engaging with customers and coworkers professionally.
- Delivered high-quality customer service to embody company's culture, values, and mission.
- Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality.
- Instituted end-of-shift cleaning and restock checklist to ensure ready-to-serve stations, minimizing service interruptions and supporting consistent throughput.
- Maintained clean and healthy environment by following proper safety and sanitation regulations.
- Performed cash handling duties accurately and efficiently to ensure accurate accounting records.
BARISTA
Starbucks
Pittsburgh, USA
07.2022 - 08.2023
SALES ASSOCIATE
American Eagle
Pittsburgh, USA
05.2021 - 09.2021
Education
BACHELOR OF SCIENCE (B.S.) - CLINICAL PSYCHOLOGY
Fordham University
Bronx, NY, US06-2027
HIGH SCHOOL DIPLOMA -
Sewickley Academy
Sewickley, PA06-2023
Skills
- Crisis intervention
- De-escalation techniques
- Mental health support
- Active listening
- Customer Engagement
- Language proficiency
- Cash Handling
- POS Systems
- Food Preparation
- Beverage Preparation
Affiliations
- BeWell Club
- Medieval Drama
Languages
Spanish, Highly proficient
Timeline
Crisis Counselor Volunteer
Crisis Text Line
11.2025 - Current
SOCIAL MEDIA CONTENT CREATOR
Social View Agency
05.2025 - 11.2025
BARISTA
787 Coffee Co.
02.2025 - 04.2025
BARISTA
Starbucks
07.2022 - 08.2023
SALES ASSOCIATE
American Eagle
05.2021 - 09.2021
BACHELOR OF SCIENCE (B.S.) - CLINICAL PSYCHOLOGY
Fordham University
HIGH SCHOOL DIPLOMA -
Sewickley Academy