Kathryn Baker
Lucedale,MS
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
19
19
years of professional experience
Work History
Implementation Specialist
Trubridge
Mobile, AL
10.2023 - Current
- Managed multiple implementation projects concurrently, maintaining strict deadlines without compromising quality or scope.
- Developed strong relationships with clients, fostering trust and confidence in the implementation process.
- Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
- Ensured seamless system integration, conducting thorough testing and troubleshooting before final deployment.
Eligibility Support Representative
Trubridge
Mobile, AL
07.2018 - 10.2023
- Analyzed support trends to identify areas for improvement, implementing changes for better service delivery.
- Enhanced customer satisfaction by resolving technical issues and providing timely solutions.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Researched and identified solutions to technical problems.
Billing Supervisor
Trubridge
Mobile, AL
04.2013 - 07.2018
- Researched and resolved billing discrepancies to enable accurate billing.
- Enhanced team productivity by providing ongoing training, guidance, and support to billing staff members.
- Oversaw the proper allocation of payments received from various sources, ensuring accurate posting to relevant accounts and facilitating efficient reconciliations at month end.
- Maintained a high level of customer satisfaction by addressing inquiries promptly, resolving issues effectively, and consistently delivering accurate invoices within established timeframes.
Medical Insurance Specialist
Trubridge
Mobile, AL
06.2009 - 04.2013
- Improved cash flow by promptly following up on unpaid claims and resolving billing discrepancies.
- Conducted thorough reviews of denied claims, identifying errors or missing information before resubmitting corrections for payment approval.
- Achieved timely resolution of claim issues through effective communication with insurance carriers and healthcare providers.
- Managed large volume of medical claims on daily basis.
Insurance Specialist
Community Medical Center
Lucedale, MS
05.2007 - 06.2009
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Processed eligibility and benefits verification and authorization requests.
- Followed up on denials, late payments, extensions and other special circumstances.
- Resolved discrepancies in insurance payments by collaborating with carriers.
Medical Records Clerk
Community Medical Center
Lucedale, MS
08.2005 - 05.2007
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Supported medical staff by providing organized and accurate medical records.
Education
Associate of Applied Science - Marketing Management
Mississippi Gulf Coast Community College
Gautier, MS05.2010
Skills
- Issue Resolution
- Client training
- Telephone and email etiquette
- Support Services
- Highly Professional
- Attention to Detail
- Organizational Skills
- Problem-Solving
Timeline
Implementation Specialist
Trubridge
10.2023 - Current
Eligibility Support Representative
Trubridge
07.2018 - 10.2023
Billing Supervisor
Trubridge
04.2013 - 07.2018
Medical Insurance Specialist
Trubridge
06.2009 - 04.2013
Insurance Specialist
Community Medical Center
05.2007 - 06.2009
Medical Records Clerk
Community Medical Center
08.2005 - 05.2007
Associate of Applied Science - Marketing Management
Mississippi Gulf Coast Community College