Kathryn Bannister
Baltimore,MD
Summary
Dynamic and dedicated server with a strong work ethic and exceptional customer service skills. Proven ability to enhance guest satisfaction through effective teamwork and personable communication. Recognized for cultivating warm relationships with patrons and coworkers. I am constantly adapting swiftly to high-pressure environments, ensuring memorable dining experiences.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Server
The Retriever
Chestertown, MD
10.2024 - Current
- Provided exceptional customer service, ensuring a positive dining experience for all patrons.
- Delivered food and beverages promptly, adhering to restaurant standards and protocols.
- Assisted in training new staff members on service techniques and menu knowledge.
- Maintained cleanliness of dining area, enhancing overall atmosphere for guests.
Server
Texas Roadhouse
Salisbury, MD
01.2024 - 10.2024
- Collaborated with kitchen staff to ensure timely order preparation and delivery.
- Handled cash transactions accurately, managing payments and processing bills efficiently.
- Adapted quickly to changing priorities during peak service hours, demonstrating flexibility under pressure.
- Gathered guest feedback to identify areas for improvement and enhance satisfaction levels.
Server
Outback Steakhouse
Salisbury,MD
12.2021 - 06.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
Host/Barback/Busser/Server
The Fish Whistle
Chestertown, MD
02.2015 - 06.2019
- Greeted and seated guests promptly, enhancing customer experience.
- Managed reservation system, ensuring efficient table turnover.
- Facilitated communication between front and back of house staff.
- Assisted in training new hosts on operational procedures.
- Monitored dining area for cleanliness and guest satisfaction.
- Supported event planning efforts by preparing dining areas for special occasions.
Education
Bachelor of Science - Graphic And Digital Design
Salisbury University
Salisbury, Maryland, MD06.2023
Skills
- Strong work ethic
- Great friendly attitude
- Teamwork
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
Certification
TIPS CERTIFIED
ABC CERTIFIED
CPR AND FIRST AID CERTIFIED
Timeline
Server
The Retriever
10.2024 - Current
Server
Texas Roadhouse
01.2024 - 10.2024
Server
Outback Steakhouse
12.2021 - 06.2024
Host/Barback/Busser/Server
The Fish Whistle
02.2015 - 06.2019
Bachelor of Science - Graphic And Digital Design
Salisbury University