Kathryn Bennett

• Implemented campaigns and promotions to help with developing goods and services.
• Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
• Preserved product quality by maintaining stockrooms and disposing of damaged items.
• Established store tactics and strategies to achieve operational performance and sales goals.
• Reviewed customer feedback to make operational improvements and promote satisfaction.
• Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
• Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
• Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
• Formed and sustained strategic relationships with clients.
• Oversaw inventory management through cycle counts, audits and shrinkage control.
• Managed inventory tracking and physical inventory counts to minimize loss.
• Identified opportunities for cost savings through waste reduction initiatives.
• Strengthened work flow productivity by hiring, managing and developing top talent.
• Managed daily banking activities such as deposits and withdrawals.
• Resolved customer complaints in a timely manner.
• Delegated work to staff, setting priorities and goals.
• Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
• Prepared monthly reports on sales figures, expenses, profits.
• Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
• Maintained accurate records of employee performance reviews.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Analyzed sales data to identify trends and adjust strategies accordingly.
• Trained and mentored associates to teach daily tasks and procedures.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
• Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
• Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
• Prepared staff work schedules and assigned team members to specific duties.

• Recruited, trained and empowered employees to achieve key performance indicators.
• Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
• Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
• Resolved customer complaints quickly while maintaining high quality standards of service delivery.
• Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.

Assisted in opening a new store by building a successful team and devoted customer base, achieving the promotion of Restaurant Manager at the corporate office store in Oklahoma City as a result. Used critical thinking and communication skills to build a strong team, elevating the restaurant sales to the highest in the district which secured the promotion of Assistant Manager.