Summary
Overview
Work History
Skills
Accomplishments
Timeline
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Kathryn Bernard

St. Petersburg,FL

Summary

Accounts and roles with American Express/GBT

Post Pandemic:

Huhtamaki - Dedicated Agent

Pre-Pandemic:

Personal Assistant Groups - 3 agent team

Booked groups ranging between 10 and 700 travelers.

Oki Data- Dedicated Agent

URS Corporation Dedicated Agent /VIP

Raymond James Financial - VIP Agent

Overview

29
29
years of professional experience

Work History

Travel Consultant

American Express Global Business Travel
10.1994 - Current
  • Streamlined booking processes for increased efficiency and reduced client wait times, by utilizing GBT Tools.
  • Collaborated with team members clearing Sabre and Apollo schedule change, international online ticketing Queue's and after hours reservations that need follow up.
  • Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
  • Built strong relationships with clients through exceptional communication and personalized service.
  • Monitor and action Salesforce emails ranging from new bookings, changes, invoice not delivered or not correct, customer service issues and pricing options.
  • One of 23 agents selected in 2022 though 2023 to work with Miles4Migrants collaboration with GBT on a humanitarian mission booking flights using airline miles or cash infusion for Afghanistan refugees from U.S Military bases to re home.
  • Volunteered my own time to assist when with another collaboration, using miles to book one way travel for Ukraine refugees from various cities across Europe to Canada.

Skills

  • Travel research
  • Global destinations
  • Executive Travel
  • GDS knowledge
  • Travel industry expertise
  • Global travel experience
  • Critical Thinking

Accomplishments


ore info later

Timeline

Travel Consultant

American Express Global Business Travel
10.1994 - Current

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Kathryn Bernard