Kathryn Bernard
St. Petersburg,FL
Summary
Accounts and roles with American Express/GBT
Post Pandemic:
Huhtamaki - Dedicated Agent
Pre-Pandemic:
Personal Assistant Groups - 3 agent team
Booked groups ranging between 10 and 700 travelers.
Oki Data- Dedicated Agent
URS Corporation Dedicated Agent /VIP
Raymond James Financial - VIP Agent
Overview
29
29
years of professional experience
Work History
Travel Consultant
American Express Global Business Travel
1994.10 - Current
- Streamlined booking processes for increased efficiency and reduced client wait times, by utilizing GBT Tools.
- Collaborated with team members clearing Sabre and Apollo schedule change, international online ticketing Queue's and after hours reservations that need follow up.
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
- Built strong relationships with clients through exceptional communication and personalized service.
- Monitor and action Salesforce emails ranging from new bookings, changes, invoice not delivered or not correct, customer service issues and pricing options.
- One of 23 agents selected in 2022 though 2023 to work with Miles4Migrants collaboration with GBT on a humanitarian mission booking flights using airline miles or cash infusion for Afghanistan refugees from U.S Military bases to re home.
- Volunteered my own time to assist when with another collaboration, using miles to book one way travel for Ukraine refugees from various cities across Europe to Canada.
Education
Skills
- Travel research
- Global destinations
- Executive Travel
- GDS knowledge
- Travel industry expertise
- Global travel experience
- Critical Thinking
Accomplishments
ore info later
Certification
Timeline
Travel Consultant
American Express Global Business Travel
1994.10 - Current
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