Kathryn Berry

• Inspected emergency equipment prior to boarding and established crew relations
• Guided passengers during boarding and deplaning, assisted passengers with luggage and seating.
• Ensured safety and comfort of customers onboard aircraft.
• Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
• Resolved passenger conflicts and medical emergencies during flights.
• Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
• Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
• Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
• Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
• Offered personalized assistance to children, elderly and passengers with special needs.
• Maintained energy and enthusiasm in fast-paced environment.

Achieved 84% Customer Satisfaction Score

• Obtained "Role Model" status in the area of Teamwork
• Expert in the areas of Branch sales & service; detail oriented
• Advanced level of understanding & maintaining Region's mission and values
• Able to prioritize with frequent interruptions and work time constraints to accomplish assignments
• NMLS #516753