Kathryn Bilicki
Madison Heights,MI
Summary
Communications major student, exceling in leadership, communication, and teamwork, while delivering successful projects with a strong work ethic and organizational skills. Seeking an internship opportunity to apply and further develop these skills ina professional setting.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Roots Jiu Jitsu
Bloomfield Hills, MI
05.2023 - 08.2024
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Updated customer information in databases regularly to ensure accuracy of records.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Ice Cream Server
Brooklyn Pizza
Birmingham, MI
05.2023 - 08.2024
- Organized ice cream flavors, toppings, syrups, and other ingredients in the work area.
- Prepared orders for customers by scooping ice cream into dishes or cones.
- Operated cash register to collect payments from customers.
- Restocked supplies of napkins, straws, spoons and other items as needed.
- Cleaned tables, chairs and dining areas after customer use.
- Maintained cleanliness of all food preparation surfaces, utensils and equipment according to safety regulations.
CO-OP
Lamphere Public Schools
Madison Heights, MI
08.2021 - 06.2022
- Provided assistance in the main office by answering phone calls, delivering items as required, and supporting school events.
- Provided administrative support such as scheduling appointments, filing documents.
- Maintained positive working relationship with fellow staff and management.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Education
Bachelor of Arts - Mass Communications
Purdue University
05-2026
High School Diploma -
Lamphere High School
Madison Heights, MI06-2022
Skills
- Communication
- Customer Service
- Positive and professional
- Attentional to detail
- Strategic Planning
- Leadership
Awards
- Graduated with Cum Laude at Lamphere High School
- Was a two year varsity captain for the Varsity Volleyball team
- All-League Academic team for varsity volleyball team
- Finish two years for All-league Academic team for varsity track and field
Affiliations
- Was apart of Link Crew junior and Senior year in high school (2020-2022)
- Member of Zeta tau Alpha (2022-present)
- Alumni relations chair in ZTA and alumni, I kept alumni up to date on ongoing things in the chapter, and connected with the Alumni on a weekly basis (2022-2023)
References
References available upon request.
Timeline
Front Desk Receptionist
Roots Jiu Jitsu
05.2023 - 08.2024
Ice Cream Server
Brooklyn Pizza
05.2023 - 08.2024
CO-OP
Lamphere Public Schools
08.2021 - 06.2022
Bachelor of Arts - Mass Communications
Purdue University
High School Diploma -
Lamphere High School
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