Kathryn Bishop
Spokane,WA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Dasher
DoorDash
02.2022 - Current
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Drove continuously during shifts, meet deadlines and achieved high customer satisfaction ratings.
Key Holder
Lovely Buds
04.2023 - 12.2023
- Responsible for Petty Cash Count every night as well as any Cash drops that needed to be completed
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Managed store personnel by delegating tasks and supervising daily operations.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Trained team members in successful strategies to meet operational and sales targets.
- Promoted business' development by building and maintaining relationships with new clients.
Budtender
Cinder
11.2022 - 04.2023
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
- Checked guests' photo identification for validity and age requirements.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Restocked supplies and arranged displays.
- Maintained strict inventory controls for regulatory compliance across dispensary operations.
- Managed high volume of cash with 98% accuracy rate.
- Read industry publications to maintain knowledge on current and future bud trends.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Wine Lead
BevMo
08.2021 - 01.2022
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
Barista
Starbucks
06.2018 - 07.2021
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
Dog Groomer
Painted Pooch
09.2016 - 06.2018
- Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
- Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites and hair mats.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
Education
High School Diploma -
Silver State Charter School
Carson City, NV11.2014
Skills
- Inspection Checklists
- Customer Needs Assessments
- Complaint Resolution
- Analytical Approach
- Food Storage Management
- Product Advertising
- Origination Knowledge
- Understanding Customer Needs
- Exceptional Communicator
- Responding to Difficult Customers
- Upbeat and Positive Personality
- Customer Account Management
Certification
Hospitality and Tourism 2 year certificate from West Sound Tech.
Roller Derby, Painting
Was a member of the Kitsap Derby Brats through the WFTDA (Women's Flat Track Derby Association). Competed against multiple teams for different state divisions. I also love to do oil paintings and murals.
Timeline
Key Holder
Lovely Buds
04.2023 - 12.2023
Budtender
Cinder
11.2022 - 04.2023
Dasher
DoorDash
02.2022 - Current
Wine Lead
BevMo
08.2021 - 01.2022
Barista
Starbucks
06.2018 - 07.2021
Dog Groomer
Painted Pooch
09.2016 - 06.2018
High School Diploma -
Silver State Charter School