Summary
Work History
Education
Skills
Timeline
Generic

Kathryn Brandt

Notasulga

Summary

Dynamic hospitality professional with a proven track record at Crowne Plaza, leveraging strong customer service and analytical skills to enhance profitability. Achieved a 93% client retention rate at CRW Insurance, utilizing effective communication and Excel for data-driven decision-making. Adept at training staff and optimizing operations in fast-paced environments.

Work History

Bartender

Crowne Plaza
North Augusta
2025 - 2026
  • Conducted weekly inventory forecasts to optimize stock levels for bar exceeding $15,000.
  • Analyzed sales trends to optimize ordering decisions, enhancing bar profitability.
  • Generated daily financial reports to uncover trends, supporting informed decision-making.
  • Maintained accurate cash register counts, ensuring financial integrity during all transactions.

Fine Dining Server

Bonefish Grill
Augusta
2022 - 2024
  • Provided personalized service to high-net-worth clients, enhancing their overall dining experience.
  • Received 96% positive feedback ratings from hosts and guests on service quality and professionalism, contributing to increased repeat bookings.
  • Coordinated exclusive events for up to 75 guests, ensuring a seamless and memorable dining experience.

Retention team member

CRW Insurance, Inc.
Sumter
2021 - 2022
  • Secured 93% client retention rate by conducting proactive policy reviews and delivering personalized service.
  • Re-marketed policies to clients, cross-sold business lines from 15 carriers to broaden coverage options and meet client needs.
  • Processed insurance applications and maintained client records to ensure accuracy and compliance.

Waitress

Logan's Roadhouse
Sumter
2012 - 2021
  • Utilized multitasking, conflict resolution, verbal communication, attention to detail, and collaboration to improve customer service experience.

Education

Bachelor of Science - Business Administration And Marketing

The University of South Carolina
Columbia, SC
12-2017

Associate of Arts -

Central Carolina Technical College
Sumter, SC
05-2014

Skills

  • POS systems
  • Customer service
  • Employee training
  • Excel
  • Outlook
  • DocuSign

Timeline

Bartender

Crowne Plaza
2025 - 2026

Fine Dining Server

Bonefish Grill
2022 - 2024

Retention team member

CRW Insurance, Inc.
2021 - 2022

Waitress

Logan's Roadhouse
2012 - 2021

Bachelor of Science - Business Administration And Marketing

The University of South Carolina

Associate of Arts -

Central Carolina Technical College
Kathryn Brandt