Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Kathryn Byrne

Colorado Springs,Colorado

Summary

Seasoned Recreation Manager with solid background in running and promoting diverse recreation/attraction facilities. Experienced in managing high-profile attractions and creating engaging visitor experiences. Strengths lie in strategic planning, team leadership, and enhancing overall guest satisfaction. Previous roles have involved successful implementation of new initiatives to improve operational efficiency and boost customer engagement.

Overview

12
12
years of professional experience

Work History

Sales Manager

Great Wolf Lodge Resort
Colorado Springs, CO
12.2021 - Current
  • Created and finalized quotes to complete deals between company, vendors and customers.
  • Generated sales by executing the complete sales cycle process and break-even rate tracking through contract negotiations and closing.
  • Scheduled and arranged travel and hotel reservations for meetings, conferences, and seminars.
  • Set up meeting and event logistics for senior management.
  • Created and presented monthly reports to management on sales performance.
  • Executed strategic sales plans to expand customer base and revenue.
  • Established new accounts and serviced existing accounts maintaining professional relationships.
  • Performed sales consultations and educated clients on products and services.
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.

Entertainment Manager

Great Wolf Lodge
Colorado Springs, CO
10.2019 - 12.2021
  • Planned strategic brand-building events.
  • Promoted positive company image through superior customer service experiences.
  • Maintained consistent visual merchandising standards to highlight product features, attract customers and boost sales.
  • Organized and carried out promotional events, set up and tore down event sites and interacted with guests.
  • Designed and led activities for customer impact initiatives.
  • Scheduled rehearsals for entertainers and managed their contracts.
  • Negotiated contracts with vendors such as sound engineers, lighting technicians.
  • Organized and coordinated music, performers, and other entertainment for special occasions.
  • Created budgets for each event and monitored expenditures throughout the process.
  • Fostered clear and proactive communication with event staff to address needs and delegate tasks.
  • Scheduled and coordinated events and activities.
  • Tracked department expenses and revenue to meet budget requirements.
  • Booked venues, developed guest lists and organized catering services to plan events and department activities.

Retail and Attractions Manager

Great Wolf Lodge
Colorado Springs, CO.
09.2017 - 10.2019
  • Supervises associates to include but not limited to: staffing, training, coaching, performance management and conflict resolution.
  • Communicated corporate objectives and implemented initiatives to maximize company sales and accelerate revenue growth in support of corporate goals.
  • Responsible for day to day retail and safety operations in a variety of different outlets and attractions.
  • Proactively identifying opportunities to reinforce the GWL brand through retail and attractions while promoting high quality standards.
  • Ensure daily safety of attractions through training, audits and inspections.
  • Ensured that all employees adhere to company policies regarding customer service standards.
  • Oversaw installation of new rides, games and other attractions according to manufacturer's specifications.
  • Organized and coordinated daily operations of attractions within the park, including scheduling staff, monitoring attendance levels and ensuring safety regulations were followed.
  • Assessed customer feedback to identify areas for improvement in service delivery.
  • Created training materials and conducted regular training sessions for staff members on proper use of equipment and safety protocols.
  • Reviewed incident reports related to accidents or injuries occurring at the attraction site and took appropriate action as necessary.
  • Developed strategies for increasing sales and improving customer service.
  • Oversaw all aspects of merchandising within the store including product placement and display design.
  • Met or exceeded fiscal sales goals, maximizing operating budgets.

Recreation Manager

Grand Sierra Resort and Casino
Reno, NV
12.2012 - 09.2017
  • Oversaw daily operations and maintenance of recreation and F&B facilities (bowling alley, arcade, spa, pool.)
  • Facilitated communication between vendors and suppliers providing services or products related to recreation programming.
  • Assisted in developing policies related to facility use and safety procedures.
  • Created marketing materials such as brochures, flyers and posters to promote recreation services.
  • Developed partnerships with local businesses to enhance recreational offerings within the community.
  • Ensured compliance with local laws, regulations, licensing requirements and safety standards.
  • Coordinated with other departments to develop special events and programs.
  • Managed staff scheduling, training, performance evaluations, and disciplinary actions.

Education

University of Nevada Reno School of Business
Reno, NV

Skills

  • KPI analysis
  • Strategic account development
  • Lead generation
  • Facility management
  • Community relations
  • Merchandising strategy
  • Customer service
  • Team training and development
  • Hospitality and accommodation

Accomplishments

GWL Sales Leader Q3 Runner Up 2022

GWL Colorado Springs Leader of the Year 2020

GWL Key Talent Program - 2019

GSR Team Member of the Quarter - 2016

Timeline

Sales Manager

Great Wolf Lodge Resort
12.2021 - Current

Entertainment Manager

Great Wolf Lodge
10.2019 - 12.2021

Retail and Attractions Manager

Great Wolf Lodge
09.2017 - 10.2019

Recreation Manager

Grand Sierra Resort and Casino
12.2012 - 09.2017

University of Nevada Reno School of Business

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Kathryn Byrne