Kathryn Cunningham
Denton
Summary
Detail-oriented Financial Aid Administrator with experience advising students and parents on financial aid options. Expertise in training staff, writing procedural documentation, and improving processes to meet institutional goals and federal deadlines.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Financial Aid Administrator
University Of North Texas
Denton
03.2024 - Current
- Counsel and educate students and families regarding financial aid in person and via Salesforce
- Train new team members on federal and private loan tasks
- Design and implement process updates
- Write procedures and processing checklists
- Assist with the Unofficial Withdraw Process
Financial Aid Counselor
University of North Texas
Denton
01.2023 - 03.2024
- Counseled and educated students and families regarding financial aid in person and via Salesforce
- Processed Parent PLUS and Grad PLUS loans in a timely manner
- Assessed federal loan history in NSLDS to identify overawards and adjust aid
- Assisted with private loan awarding and Return to Title IV processes.
Financial Center Teller
Independent Financial
Lake Dallas
08.2020 - 12.2022
- Provided account services to customers and processed transactions
- Balanced cash drawer daily in accordance with policies and procedures
- Assisted in balancing the vault and ATM
- Adhered to operational controls including legal, corporate, and regulatory procedures
- Trained and supervised new employees
Third Key/Specialist
Conn's HomePlus
Plano
03.2020 - 08.2020
- Acting Manager on opening shifts and led team meeting
- Called prospective customers to make sales appointments
- Ran customers' credit applications for multiple financing options
- Oversaw electronics department stock and sales metrics
- Assisted with training new sales associates
Picker
Fastenal
Denton
07.2017 - 01.2020
- Pulled orders and packaged product
- Moved, handled, and restocked product
- Trained and supervised new employees
Education
Bachelor of Fine Arts - Studio Art
University of North Texas
Denton, TXDenton, TX
Skills
- Financial aid advising
- Customer service
- Process improvement
- Complex Problem-solving
- SalesForce
- Microsoft Office
- Staff training
- Time management
- Strong verbal and written communication
- Highly motivated and self-directed
Certification
- 2025 Division of Enrollment Leadership Fellow
Timeline
Financial Aid Administrator
University Of North Texas
03.2024 - Current
Financial Aid Counselor
University of North Texas
01.2023 - 03.2024
Financial Center Teller
Independent Financial
08.2020 - 12.2022
Third Key/Specialist
Conn's HomePlus
03.2020 - 08.2020
Picker
Fastenal
07.2017 - 01.2020
Bachelor of Fine Arts - Studio Art
University of North Texas