Kathryn Drake
Shawnee
Summary
Versatile professional with a background in project management and customer service. Known for strong work ethic and task prioritization, contributing to seamless operations and improved team performance.
Overview
8
8
years of professional experience
Work History
Server
Bandana Reds Steakhouse
Shawnee
05.2023 - 08.2025
- Delivered exceptional customer service in a high-pressure dining setting.
- Processed food and drink orders with accuracy and efficiency.
- Enhanced customer dining experience by providing detailed menu knowledge.
- Executed cash and credit transactions using point-of-sale system.
- Performed opening and closing duties, including dining area setup and supply restocking.
- Operated POS terminals for order input, bill splitting, and total calculations.
Assistant Manager
Sonic
Shawnee
01.2022 - 03.2023
- Coordinated daily operations and staff scheduling to enhance workflow efficiency.
- Trained and mentored new team members on service protocols and standards.
- Ensured compliance with health and safety regulations during all operational shifts.
- Monitored inventory levels, placing orders for supplies as necessary.
- Facilitated team meetings to evaluate performance and identify operational improvements.
- Resolved customer complaints promptly, maintaining high satisfaction levels.
- Managed customer service inquiries and complaints to ensure timely responses.
- Created reports detailing sales trends, inventory levels, and financial performance.
Accounting Clerk
Hyatt
Moore
10.2018 - 06.2019
- Resolved customer issues through knowledgeable and friendly service, enhancing satisfaction.
- Identified and addressed customer needs promptly and efficiently.
- Delivered excellent service during face-to-face interactions and phone conversations.
- Assisted customers with inquiries and requests to boost overall satisfaction.
- Utilized software and tools to streamline processes and enhance performance.
Graphic Designer
Big Frog
Evans
02.2017 - 05.2018
- Designed engaging visual content for digital and print platforms to meet client objectives.
- Managed project timelines, ensuring timely delivery of all design assets.
- Conducted research on design trends to enhance overall creative output.
- Presented design concepts to clients, facilitating constructive feedback and approval.
- Utilized Adobe Creative Suite for production of high-quality graphics.
- Organized design files for improved access and collaboration among team members.
- Generated digital image files suitable for both digital and traditional printing.
- Analyzed client briefs to create tailored designs that align with business goals.
Education
EMT
Gordon Cooper Technology Center
Shawnee 12-2025
Associate of Applied Science - Graphic Design, Print Production
Augusta Technical College
Augusta, GA05-2018
Skills
- Project management
- Communication skills
- Strong work ethic
- Task prioritization
- Positive and professional
- Memory retention
- Team member support
- Regulatory compliance
- Inventory management
- Time management
References
References available upon request.
Timeline
Server
Bandana Reds Steakhouse
05.2023 - 08.2025
Assistant Manager
Sonic
01.2022 - 03.2023
Accounting Clerk
Hyatt
10.2018 - 06.2019
Graphic Designer
Big Frog
02.2017 - 05.2018
EMT
Gordon Cooper Technology Center
Associate of Applied Science - Graphic Design, Print Production
Augusta Technical College