Kathryn E. Bender
Harrisburg,PA
Summary
To obtain a position in the business and administrative industry where I can utilize my skills and abilities. I am a compassionate, energetic professional who strives to put forth my knowledge and training to help to improve the quality and lives of others.
Ability to work in a fast paced, diverse environment, exceptional organizational skills, charting and record keeping, disaster preparedness, patient relations, customer service, photocopying, typing, data entry, filing, and excellent telephone etiquette.
Overview
20
20
years of professional experience
Work History
Jewelry Consultant
Signet Jewelers (Zales)
01.2019 - Current
- Handled customer inquiries professionally, resolving issues promptly to uphold the brand''s reputation for outstanding service quality.
- Boosted sales revenue through effective upselling techniques and in-depth product knowledge.
- Assisted clients with selecting the perfect jewelry pieces for special occasions, such as weddings and anniversaries.
- Conducted thorough inspections and cleanings of jewelry items to evaluate expected durability and construction quality.
Medical Assistant
Main Line Gastroenterology Associates
01.2012 - 01.2018
- Obtaining medical histories, daily chart preparation, hemoccult stool tests, vital signs, administering Capsule Endoscopies and entering data into clinical EMR system
Call Center/ Receptionist
Main Line Gastroenterology Associates
01.2007 - 01.2012
- Customer service, triaging patient phone calls, receiving and documenting patient messages, communicating with Providers, completing medical questionnaires
Assistant Manager
Pier One Imports
01.2006 - 01.2007
- Taking care of customers, supervision and coaching of associates, ordering of merchandise, banking transactions, balancing opening and closing paperwork, taking care of deliveries, creating visual displays
Sales Associate
Pier One Imports
01.2005 - 01.2006
- Greet customers and assist them with their needs, cashier, assist with decorating the stores
Education
Nursing Prerequisites -
Delaware County Community College
Media, PANursing -
Harrisburg Area Community College
Harrisburg, PA01.2019
Patient Care Assistant/Technician -
Kaplan University
San Diego, CA01.2005
Psychology -
San Diego State University
San Diego, CA01.2001
High School -
Marple Newtown High School
Newtown Square, PA01.1998
Skills
- Merchandise presentation
- HIPAA compliance
- Team leadership
- Problem-solving skills
- Patient scheduling
- Complaint handling
- Inventory control
- Excellent people skills
- Multi-tasking strength
- Staff training and development
- Medical terminology knowledge
- EMR / EHR
Timeline
Jewelry Consultant
Signet Jewelers (Zales)
01.2019 - Current
Medical Assistant
Main Line Gastroenterology Associates
01.2012 - 01.2018
Call Center/ Receptionist
Main Line Gastroenterology Associates
01.2007 - 01.2012
Assistant Manager
Pier One Imports
01.2006 - 01.2007
Sales Associate
Pier One Imports
01.2005 - 01.2006
Patient Care Assistant/Technician -
Kaplan University
Psychology -
San Diego State University
High School -
Marple Newtown High School
Nursing Prerequisites -
Delaware County Community College
Nursing -
Harrisburg Area Community College
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