KATHRYN FARRELL
Frisco,TX
Summary
Highly motivated professional seeks a Management Position to contribute my Sales and Marketing, Planning, analytical, and strategic thinking skills for the further success of your business. Summary of Strengths Exceptional competence in exceeding sales and customer satisfaction scores Proven team player and leader with the ability to train, coach, and motivate team members Outstanding skills in talent development, coordinating events, and financial systems management Proven capability to quickly gain knowledge and retain information Organization, planning and logistics skills
Overview
4
4
years of professional experience
Work History
Customer Service
- Top Sales Associates in both sales and survey ratings for all Maine locations
- New Associate sales training
- Store inventory control
Assistant Store Manager
Sally's Beauty Supply
01.2022 - Current
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
Restaurant Supervisor
Legacy Food Hall
Plano, Texas
02.2019 - 03.2020
- Sales planning and projections
- Hiring and staffing of restaurant
- Inventory control and ordering
- Customer service survey scores
- Menu planning
- Food safety trainer
Owner / Operator
Domi Snow Restaurant
Dominical
08.2018 - 06.2018
- Exceeded sales and profit plan
- Hiring and staffing of restaurant
- Inventory control and tracking of gross profit and ordering
- Advertising and promotions
- English and Spanish
Manager
Uvita Property Management LLC
Uvita
- 08.2015
- Rental management and administration
- Hiring and staffing
- Rental marketing / Website Management
- Accounts payable
Sales Team Member
Brighton Jewelry
Scarborough, Maine
09.2010 - 09.2012
Education
Springville High School, Rarinton Valley Community College
Skills
- POS Systems and Ordering Platforms
- Calm and Professional Under Pressure
- Issue and Complaint Resolution
- Understanding Customer Needs
- Upbeat and Positive Personality
- Efficient and Detail-Oriented
Timeline
Assistant Store Manager
Sally's Beauty Supply
01.2022 - Current
Restaurant Supervisor
Legacy Food Hall
02.2019 - 03.2020
Owner / Operator
Domi Snow Restaurant
08.2018 - 06.2018
Sales Team Member
Brighton Jewelry
09.2010 - 09.2012
Customer Service
Manager
Uvita Property Management LLC
- 08.2015
Springville High School, Rarinton Valley Community College
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