Kathryn Finn
Franklin,TN
Summary
Former Account Manager for a SaaS company in the retention department. Professional demeanor with digital marketing experience and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Rideshare Driver
Lyft And Uber
02.2020 - Current
- Inspect vehicle to confirm safe and fully-functioning working condition.
- Respond to passenger concerns and complaints politely and professionally.
- Inspect vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
- Observe passengers during journey and report any suspicious behavior.
- Clean and sanitize rideshare vehicle to avoid spread of germs.
Account Manager
Dealer Spike
06.2022 - 12.2023
- Performed monthly digital marketing reporting calls with clients.
- Managed 140+ assigned accounts with focus on revenue growth and retention while providing exceptional customer service.
- Assessed and audited all client's websites and marketing services to ensure overall quality standards and provided proactive solutions to increase website traffic and leads.
- Promoted and recommended additional marketing and web services.
- Worked with Site Production Team to facilitate seamless client on boarding process, ensuring smooth ‘go live’ and introduction to their website.
- Handled incoming customer requests, provided appropriate solutions and alternatives, and followed up to ensure resolution.
- Kept records of customer interactions, processed customer accounts, and file clerical documents in CRM.
- Identified retention risk and worked proactively with management to eliminate that risk.
- Updated job knowledge by participating in educational opportunities.
- Obtained 7 positive Google reviews in a few short months.
Owner
The Chartreuse Moose
07.2011 - 12.2019
- Trained and developed team members to build positive customer experiences.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Trained new employees on proper protocols and customer service standards.
- Promoted business via social media to generate leads and maximize brand identity.
- Monitored daily cash discrepancies and inventory shrinkage.
- Worked closely with Whiteman AFB and charitable organizations to give back to the community.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Conventional Underwriter's Assistant
Franklin American Mortgage Co
07.2009 - 11.2010
- Performed preliminary setup on loans to ensure smooth
underwriting processes. - Generated and documented company and state disclosures to
borrowers. - Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Intercepted phone calls for underwriters from clients and Account Executives.
Education
BBA - Finance And Economics
Middle Tennessee State University
Murfreesboro, TN05.2009
Skills
- Account Management
- First-Class Customer Service
- Upbeat and Positive Personality
- Energetic Team Player
- Efficient and Detail-Oriented
- Complex Problem-Solving Skills
- Time Management
- Microsoft Suite
- Typing, 120 WPM
- Basic understanding of SEO, SEM, TDA, MA
- Insight CRM
- Salesforce
- Networking and B2B Collaboration
Certification
Effortless Experience Capabilities Builder (EECB)
2023
Timeline
Account Manager
Dealer Spike
06.2022 - 12.2023
Rideshare Driver
Lyft And Uber
02.2020 - Current
Owner
The Chartreuse Moose
07.2011 - 12.2019
Conventional Underwriter's Assistant
Franklin American Mortgage Co
07.2009 - 11.2010
BBA - Finance And Economics
Middle Tennessee State University
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