Kathryn Foss
Project Consultant And Customer Experience Expert
Hallandale Beach,FL
Summary
Dual background professional with strong customer relationship management and project consulting skills. Excellent eye for detail and expertise in managing relationships with clients and internal teams. Committed to maintaining professional relationships to improve business reputation and drive growth.
Overview
5
5
years of professional experience
Work History
Account Project Consultant
ShipMonk
Fort Lauderdale, FL
11.2021 - Current
- Allocated work among team members and provided guidance.
- Planned, executed and controlled assigned projects, ensuring work performed complied with merchant requirements.
Account Manager
ShipMonk
Fort Lauderdale, FL
10.2021 - 11.2021
- Using Slack, Asana, and Salesforce, I worked with other teams cohesively to provide solutions for the various issues and needs of different accounts
- Promoted out of roll after short time by exceeding goals and expectations
Environmental Project Coordinator
AirMD
Boca Raton, FL
03.2021 - 09.2021
- Educated customers on services, wrote project proposals, and closed sales via email and inbound calls
- Set field employees' daily schedules and provided them with instructions for completing assessments
- This role overlapped with my field-based role for part of the time
Environmental Scientist
AirMD
Boca Raton, FL
12.2020 - 09.2021
- Performed indoor environmental assessments, devised sampling plans, collected data, and wrote reports.
- Assessments included mold, asbestos, lead, VOC, water loss, and more.
Assistant Property Manager
Extra Space Storage
Davie, FL
06.2020 - 12.2020
- As I completed my college degree, I worked temporarily as a full-time assistant property manager
- Oversaw five hundred storage units and conducted unit showings to highlight features, answer questions and redirect concerns to close contracts.
Supply Chain Liaison
Chewy.com
Hollywood, FL
10.2019 - 01.2020
- I successfully minimized order disruptions by maintaining communications between customers, shippers, and suppliers.
- Identified item shortages and monitored inventory levels to meet order delivery requirements.
Customer Service Representative
Chewy.com
Hollywood, FL
07.2019 - 09.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Promoted out of roll after short time by exceeding goals and expectations
Swim Instructor
YMCA of South Florida
Hollywood, FL
07.2016 - 12.2017
- Planned classes and taught daily swim instruction to students varying in ages and skill levels.
- Took notes strengths and weaknesses of each child in class to track progress.
- Maintained control and safety of class and kept children in flotation always within arm's reach.
Lifeguard
YMCA Of South Florida
Hollywood, FL
05.2015 - 07.2016
- Monitored safety of guests in and around swimming pool.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Attentively monitored swimmers to identify distress.
Education
Bachelor's of Science - Environmental Science
Nova Southeastern University
Davie, FL07.2020
Certification - Florida Master Naturalist
University of Florida Institute of Food And Agricultural Sciences
Davie, FL11.2018
Skills
- Customer Relationship Management
- Team Leadership
- Project Coordination
- Critical Thinking
- Conflict Resolution
- Attention to Detail
Timeline
Account Project Consultant
ShipMonk
11.2021 - Current
Account Manager
ShipMonk
10.2021 - 11.2021
Environmental Project Coordinator
AirMD
03.2021 - 09.2021
Environmental Scientist
AirMD
12.2020 - 09.2021
Assistant Property Manager
Extra Space Storage
06.2020 - 12.2020
Supply Chain Liaison
Chewy.com
10.2019 - 01.2020
Customer Service Representative
Chewy.com
07.2019 - 09.2019
Swim Instructor
YMCA of South Florida
07.2016 - 12.2017
Lifeguard
YMCA Of South Florida
05.2015 - 07.2016
Bachelor's of Science - Environmental Science
Nova Southeastern University
Certification - Florida Master Naturalist
University of Florida Institute of Food And Agricultural Sciences
Similar Profiles
Darrin JacksonDarrin Jackson
IT Support Specialist at ShipMonkIT Support Specialist at ShipMonk
Isa MartinezIsa Martinez
Picking Packer / Training Ambassador at ShipMonkPicking Packer / Training Ambassador at ShipMonk
Jinmer MartinezJinmer Martinez
Picker at ShipMonkPicker at ShipMonk
ELIZABETH SCHMUTZELIZABETH SCHMUTZ
Sr, Director of Account Management at ShipMonkSr, Director of Account Management at ShipMonk
ROMINA VIKTORIA NATIVIDADROMINA VIKTORIA NATIVIDAD
Accounting Intern at KAR Business Services Agency – an Accounting and Realty Office in Palawan, PhilippinesAccounting Intern at KAR Business Services Agency – an Accounting and Realty Office in Palawan, Philippines