KATHRYN FRIGHT
Temecula,CA
Summary
Animal-loving administrative expert with good organizational and multitasking skills. Smoothly manage patient flow, staying on top of paperwork, billing and schedule needs. Familiar with multi-line telephone systems and able to handle high-volume work.
Overview
45
45
years of professional experience
Work History
Receptionist
Vineyard Veterinary Hospital
07.2021 - 09.2024
- Anticipated guest needs, delivering exceptional customer service to exceed expectations.
- Directed numerous calls per day to appropriate recipients using multi-line system.
- Scheduled appointments and documented updates in scheduling software.
Office Manager
Care Animal Hospital
11.1998 - 04.2021
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries
- Managed store cash intake with high accuracy and prepared daily bank deposits
- Maintained company accounting records by entering accounts payable, accounts receivable, invoices and expense reimbursements
- Replenished office supplies, placing new orders for restocking to maintain inventory
- Managed office paperwork, including scanning documents and routing business correspondence
- Managed office inventory and placed new supply orders
- Processed financial documents, contracts, expense reports and invoices
- Monitored office inventory to maintain supply levels
- Prepared packages for shipment by generating packing slips and setting up courier deliveries.
Receptionist
Mohnacky Animal Hospital
01.1994 - 11.1998
- Scheduled and confirmed appointments
- Answered and directed incoming calls using multi-line telephone system
- Answered phone calls, provided information to callers and connected callers to appropriate people
- Handled payment processing and provided customers with receipts and proper bills and change
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
- Greeted incoming patients and verified paperwork to manage smooth intake processes
- Processed payments and updated accounts to reflect balance changes
- Prepared daily shift close reports and balanced cash register to accurately reflect all transactions
- Managed office duties and basic administrative tasks, including organizing and cleaning work space, ordering materials and answering phone calls.
Receptionist
Honolulu Pet Clinic
06.1991 - 10.1993
- Scheduled and confirmed appointments
- Answered and directed incoming calls using multi-line telephone system
- Answered phone calls, provided information to callers and connected callers to appropriate people
- Handled payment processing and provided customers with receipts and proper bills and change
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
- Greeted incoming patients and verified paperwork to manage smooth intake processes
- Prepared daily shift close reports and balanced cash register to accurately reflect all transactions
- Managed office duties and basic administrative tasks, including organizing and cleaning work space, ordering materials and answering phone calls.
Animal Control Officer
San Diego County
06.1979 - 10.1990
- Investigated reports of animal abuse and issued citations and warnings
- Used investigative sources to gather information related to animal-related complaints and issues
- Provided food and water for neglected or improperly supervised animals
- Restrained wild animals and livestock to prevent escape or capture for return to holding areas
- Answered public inquiries, regarding animal control operations
- Interviewed witnesses to investigate reports of animal attacks or cruelty
- Maintained files of impoundments and dispositions of animals
- Collected evidence for court prosecutions related to animal treatment
- Prioritized and organized tasks to efficiently accomplish service goals
- Demonstrated leadership by making improvements to work processes and helping to train others
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Some College (No Degree) - undefined
Carleton University
Ottawa, OntarioHigh School Diploma - undefined
Ridgemont High School
Ottawa, OntarioSkills
- Customer relations
- Billing
- Invoicing and billing
- Communication
LANGUAGE
English
Fluent
Not employed for the past year
Since the end of October 2024 till now October 30/ 2025 I have been unemployed. I had some serious health issues for the past year, but I am now totally recovered. I would like to return working in the Animal field, which is what I’ve done for so many years. At this point in time, I would like to work part time if possible.
Timeline
Receptionist
Vineyard Veterinary Hospital
07.2021 - 09.2024
Office Manager
Care Animal Hospital
11.1998 - 04.2021
Receptionist
Mohnacky Animal Hospital
01.1994 - 11.1998
Receptionist
Honolulu Pet Clinic
06.1991 - 10.1993
Animal Control Officer
San Diego County
06.1979 - 10.1990
Some College (No Degree) - undefined
Carleton University
High School Diploma - undefined
Ridgemont High School