Summary
Work History
Education
Skills
I am a very self motivated person succeeded very well in my role as Branch manager
Timeline
BusinessAnalyst

Kathryn George

Customer Service/counter Person/Bank Manager/office Manager
Feasterville,PA

Summary

Dynamic professional with a proven track record at PNC Financial Services, enhancing customer satisfaction through effective service quality and problem resolution. Skilled in business performance review and merchandise arrangements, I excel in fostering team collaboration and driving results, consistently exceeding branch targets while maintaining strong client relationships.

Work History

Counter Manager

Kopper Kettle Tavern

Front Office Manager

Nottingham Construction
  • Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
  • Implemented staff training programs, improving employee performance and team cohesion.
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.

Branch Manager

PNC Financial Services
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Maintained friendly and professional customer interactions.
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.

Head of Self Check Out

Super Fresh Market
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.

Customer Service Front End Lead

Shop N Save Supermarket
  • Championed the adoption of a modular design approach, significantly reducing code complexity while improving maintainability.
  • Contributed to an agile work environment by participating in daily stand-ups and sprint planning meetings.
  • Reduced maintenance costs, implementing reusable components using modern front-end frameworks.
  • Led the migration from legacy systems to modern front-end architectures without disrupting existing workflows or causing downtime.

Cashier Team Lead

Super G
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.

Cashier

Acme

Student Intern

Office Asst
  • Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
  • Reported back to instructor to receive day-to-day tasks and responsibilities.
  • Developed time-management skills through balancing multiple assignments while consistently meeting deadlines during the internship period.
  • Built professional relationships with colleagues at all levels within the organization, strengthening interpersonal communication skills during the internship experience.

Education

Associate Of Business Administration - Business / Marketing

Bucks County Community College
Newtown, PA
06.1980

Skills

Product knowledge

I am a very self motivated person succeeded very well in my role as Branch manager

I also love spending time with my grandchildren they are my heart and joy, I have six and three grown children I’m an avid reader and I crochet, I have been married 45 years, I am a devoted hard motivated worker who will always give her best to everything I do.

Timeline

Counter Manager

Kopper Kettle Tavern

Front Office Manager

Nottingham Construction

Branch Manager

PNC Financial Services

Head of Self Check Out

Super Fresh Market

Customer Service Front End Lead

Shop N Save Supermarket

Cashier Team Lead

Super G

Cashier

Acme

Student Intern

Office Asst

Associate Of Business Administration - Business / Marketing

Bucks County Community College

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Kathryn GeorgeCustomer Service/counter Person/Bank Manager/office Manager