Kathryn Gonzales
Mesa,AZ
Summary
Driven and dynamic, I leveraged leadership and staff management skills at United Parcel Service to enhance team productivity and reduce turnover, fostering a positive environment. My adeptness in training and mentoring, coupled with a knack for employee motivation, significantly improved operational efficiency and customer satisfaction, marking me as a trusted asset in fast-paced settings.
Overview
22
22
years of professional experience
Work History
On Car Supervisor
United Parcel Service, UPS
Grand Junction, CO
09.1990 - 11.2012
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
Substitute Teacher
Mesa County Valley School District 51
Grand Junction, CO
09.1995 - 05.2005
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Provided support to special education students in inclusive classrooms, developing accommodations and modifications to meet their unique needs.
- Maintained accurate records of student attendance, grades, and progress reports, ensuring timely submission to administration for reporting purposes.
Education
Bachelor Of Arts - Recreation Management
Colorado Mesa University
Grand Junction, COSkills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
Timeline
Substitute Teacher
Mesa County Valley School District 51
09.1995 - 05.2005
On Car Supervisor
United Parcel Service, UPS
09.1990 - 11.2012
Bachelor Of Arts - Recreation Management
Colorado Mesa University