Kathryn Gooch
Gilbert,AZ
Summary
Results-driven Sales Associate known for productivity and efficient task completion. Specialize in customer relationship management, product knowledge, and persuasive communication. Excel in active listening, problem-solving, and adaptability to meet diverse client needs and drive sales success.
Overview
23
23
years of professional experience
Work History
Sales Associate
Paradise Appliance
Mesa, AZ
08.2022 - Current
- Answer incoming telephone calls to provide store, products and services information.
- Recommend, select and locate merchandise based on customer desires.
- Engage customers in friendly, professional dialogue to determine needs.
- Develop trusting relationships with customers by making personal connections.
- Help customers find specific products, answer questions, and offer product advice.
- Assist customers with product selection, sizing and styling.
- Upsell additional items based on customer interests and needs.
- Assess customer needs to provide assistance and information on product features.
Sales Associate
Sears Home Appliance Showroom
Chandler, AZ
11.2018 - 08.2022
- Answered incoming telephone calls to provide store, products and services information.
- Recommended, selected and located merchandise based on customer desires.
- Engaged customers in friendly, professional dialogue to determine needs.
- Developed trusting relationships with customers by making personal connections.
Office Manager
Dance Connection 2
Chandler, AZ
03.2002 - 06.2018
- Maintained filing system for records, correspondence and other documents.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Organized and managed a variety of classes for students of all ages and abilities.
- Prepared staff work schedules and assigned team members to specific duties.
- Monitored attendance records, class sizes and student progress.
- Assisted in developing fundraising initiatives to support the studio's activities.
- Scheduled rehearsals, performances and competitions.
- Facilitated communication between instructors, parents and guardians and administrative personnel.
Education
Associate of Applied Science - General Studies
Maricopa Community Colleges, Mesa Community College
Mesa, AZ05-1999
Skills
- Exceeds sales goals
- Client service
- Upselling
- Positive and professional
- Exceptional customer service
- Customer engagement
- Reliable and punctual
- Excellent people skills
Timeline
Sales Associate
Paradise Appliance
08.2022 - Current
Sales Associate
Sears Home Appliance Showroom
11.2018 - 08.2022
Office Manager
Dance Connection 2
03.2002 - 06.2018
Associate of Applied Science - General Studies
Maricopa Community Colleges, Mesa Community College
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