Kathryn Helm
Childersburg,Al
Summary
Experienced office management professional with solid background in administrative support and team leadership. Smoothly coordinates the work of team members while meeting challenging office demands. Coordinated medical receptionist checking patients in and out and maintaining examination room flow. Meticulous online chart navigator detailing specific procedures and rendered client services. Proficient in HIPAA compliance and patient confidentiality practices. Hardworking and reliable, always focused on going above and beyond to support team and serve customers. Offering top notch abilities in customer care and motivated to continue to learn and grow.
Efficient Desired Position with solid foundation in providing clinical and administrative support in healthcare settings. Proven ability to assist in patient care, manage medical records, and support office operations. Demonstrated skill in patient communication and multitasking in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Medical Assistant
Podiatry Associates, PC
Sylacauga, AL
08.2024 - Current
- Facilitated patient intake processes, ensuring precise information collection and documentation.
- Orchestrated appointment scheduling and patient flow management to enhance clinic efficiency.
- Executed preliminary assessments by accurately recording vital signs and medical histories for physician evaluation.
- Facilitated communication between patients and healthcare providers to optimize care delivery.
- Facilitated training sessions for new staff on office procedures to enhance team efficiency.
- Optimized inventory management processes to enhance supply availability and minimize waste in clinic supplies.
- Version 1 – Elevated Action: Sanitized, restocked, and organized exam rooms and medical equipment, ensuring optimal operational readiness.
- Collected client medical history, medication details, symptoms, and allergies.
- Assisted patients in navigating to exam rooms. Addressed inquiries from patients regarding procedures. Prepared examination areas for physician assessments.
- Cultivated strong patient relationships through effective communication, enhancing trust in clinic's commitment to quality care.
- Ensured a safe and clean clinical environment by strictly adhering to infection control guidelines and properly disposing of biohazardous waste.
- Streamlined patient care by ensuring thorough and accurate documentation of medical histories, vital signs, and medications.
- Facilitated minor surgical procedures by preparing operating rooms and sterilizing instruments.
- Guaranteed patient safety and comfort throughout examination processes.
- Managed inventory of medical supplies by monitoring stock levels and initiating timely replenishment orders.
- Streamlined clinic operations by supporting physicians in routine procedures and diagnostic tests.
- Facilitated patient referrals to specialists and healthcare providers to enhance comprehensive care management plans.
- Ensured strict compliance with infection control protocols through meticulous application of sterilization techniques for medical equipment.
Medical Assistant/Receptionist
Sylacauga OBGYN
Sylacauga, AL
01.2022 - 08.2024
- Obtained insurance verifications, pre-authorizations and pre-determinations. Answered telephones, distributed mail, and faxes, and prepared patient files. Scheduled patient appointments, sent notifications, and handled rescheduling needs. Relayed information to patients regarding lab results, procedures, and appointments. Translated medical jargon into information patients understand. Served as reliable liaison between patients and healthcare providers. Prepared for the next day’s patients by pulling charts and confirming appointments. Balanced drawers and managed petty cash usage. Kept reception desk clean, orderly, and ready for start of following day. Obtained and relayed information and messages in a timely manner. Welcomed patients, pharmaceutical reps and other visitors to doctor’s office. Answered incoming calls from clients, forwarding to appropriate destinations. Followed physician orders when setting up tests and patient procedures. Verified data and scanned into documents imaging software. Delivered excellent customer service and facilitated development of patient and clinician relationships. Triaged and routed phone calls, took messages, and followed up to verify receipt of critical information. Transcribed recorded messages, diagnoses, or recommendations into patients’ medical records.
Office Manager
Tropeano Orthopedics and Sports Medicine
Sylacauga, AL
09.2016 - 01.2022
- Handled all scheduling or all surgeries including precertification for those that required it. Triaged all patients in clinic before the provider does his examination. Removed sutures on patients that required removal. Also, placement of braces and boots when needed. Responsible for filing FMLA paperwork for patients. Answer all emails in a timely manner. Answered phones calls involving scheduling of patients for clinic and general questions. Was able to take x-rays in clinic on patients who need them to check healing of fractures, post-operative placement of internal fixations, or simple diagnostic purposes. Managed scheduling of both clinic and surgeries for provider.
Education
High School Diploma - undefined
Hope Christian Academy
Pelham, AL05.2006
Skills
- Customer Service
- Administrative Support
- Microsoft Office
- Training and Development
- Employee Training
- Workflow Optimization
- Conflict Management
- Insurance Verification
- HIPAA compliance
- Typing and Filing
- Medical office administration
- Account Management
- Front desk operations
- Paperwork coordination
- Patient relations
- Petty Cash management
Timeline
Medical Assistant
Podiatry Associates, PC
08.2024 - Current
Medical Assistant/Receptionist
Sylacauga OBGYN
01.2022 - 08.2024
Office Manager
Tropeano Orthopedics and Sports Medicine
09.2016 - 01.2022
High School Diploma - undefined
Hope Christian Academy