Kathryn Howell
Boone,NC
Summary
Dynamic leader with proven expertise in operations management and customer service excellence. Skilled in fostering positive environments and achieving operational goals with a blend of strong policy enforcement and effective project planning.
Overview
5
5
years of professional experience
Work History
Supervisor
Appalachian State University Coffee Shops
01.2022 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Maintaining a leadership position while guiding baristas on shift to success in producing drinks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Maintained sufficient inventory levels to meet customer demands at all times.
Server
Mellow Mushroom Pizza
03.2023 - 11.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Barista
Clutch Coffee
03.2021 - 12.2022
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Successfully created beverages while meeting rapid service demands.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Hostess
Davie Tavern
06.2019 - 03.2020
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Education
High School Diploma -
West Forsyth Highschool
Clemmons, NC06-2021
Skills
- Training and mentoring
- Policy enforcement
- Project planning
- Staff management
- Customer service
- Inventory control
- Operations management
Timeline
Server
Mellow Mushroom Pizza
03.2023 - 11.2023
Supervisor
Appalachian State University Coffee Shops
01.2022 - Current
Barista
Clutch Coffee
03.2021 - 12.2022
Hostess
Davie Tavern
06.2019 - 03.2020
High School Diploma -
West Forsyth Highschool
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