Kathryn Jackson
Apopka,FL
Summary
Experienced Pharmacy Technician with 23 years of dedicated service in pharmaceutical settings, combining strong technical proficiency with leadership and management capabilities. Proven track record of ensuring accurate prescription dispensing, inventory management, and regulatory compliance. Skilled in training and supervising pharmacy staff to deliver high-quality patient care and operational excellence.. Seeking to leverage extensive experience and leadership skills in a challenging new environment.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Pharmacy Processing Manager
Advent Health Rx Plus Pharmacy
02.2023 - Current
- Manage a team of 38 pharmacy technicians
- 3 supervisors, Processing Tech II-(data entry), Processing Tech III (Quality check), Processing Tech IV- (Insulin Pumps, CGM, CII)
- In charge of hiring/terminating/action planning
- Implements pharmacy procedures and performance standards
- Developmental conversations with the team
- Subject Matter Expert of pharmacy software (Guardian-Carepoint)
- Lead projects/Sets departmental goals
- Involved with CQI matters/investigations of errors made
Pharmacy Processing Supervisor
Advent Health RxPlus Pharmacy
02.2022 - 02.2023
- Promoted safe working practices to maintain compliance with established policies and procedures.
- Supervise a team of 20 pharmacy technicians
- Train all new hire technicians and internal technicians on processing procedures
- Problem solving- insurance rejections
- Handle private patient health information
- Obtaining, processing, billing, and charging of orders
- Evaluations with team members: One-on-One’s
- Developed professional, trusting relationships across all work groups in the pharmacy
- Monitors and delegates when other areas need help and jumps into the queues where needed
- Makes weekly technician schedules to help set daily goals
Processing Technican/Quality Check Tech
Advent Health Rx Plus Pharmacy
10.2016 - 02.2022
- Typed all incoming prescriptions
- Electronic, mail, doctor calls, faxes
- Monitored my own queue
- Problem solving- insurance rejections
- Handle private patient health information
- Obtaining, processing, billing, and charging of orders
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality
- Acts as first check for new prescription orders, verifying the correct patient, drug, directions, quantity, refills, physician, DEA number, and all other pertinent prescription information
- Communicates effectively with team-members and other staff
- Ability and willingness to help processing team with productivity as work flow allows.
Certified Pharmacy Technician
Group Health Cooperative
01.2015 - 08.2016
- Answered incoming phone calls and addressed questions from customers and healthcare providers
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy
- Completed paperwork, entering prescription and insurance or billing information into patient profiles
- Stocked, labeled and inventoried medication to keep accurate records
- Maintained drug inventory levels by ordering necessary medications and supplies
- Counted and labeled prescriptions with correct item and quantity
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
Certified Pharmacy Technician
Target Pharmacy
11.2013 - 06.2015
- Answered incoming phone calls and addressed questions from customers and healthcare providers
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy
- Completed paperwork, entering prescription and insurance or billing information into patient profiles
- Stocked, labeled and inventoried medication to keep accurate records
- Maintained drug inventory levels by ordering necessary medications and supplies
- Communicated directly with doctors offices via telephone, fax, and email.
Senior Certified Pharmacy Technician
Walgreens Pharmacy
02.2001 - 10.2013
- Answered incoming phone calls and addressed questions from customers and healthcare providers
- Stocked, labeled and inventoried medication to keep accurate records
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items
- Answered patients' questions and troubleshot prescription issues
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient
- Counted, measured, and compounded medications following standard procedures
- Maintained proper drug storage procedures, registries, and records for controlled drugs
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments
- Set up and modified patient profiles in Intercom Plus to include current information such as medications and insurance details
- Restocked automated medication dispensing equipment
- Resolved non-routine issues like third-party billing, computer system and customer service issues
- Supervised 4 pharmacy technicians and coordinated day-to-day assignments.
Education
Bachelor of Science - Psychology
Fort Hays State University
Fort Hays, KSMaster of Science - Healthcare Administration
Southern New Hampshire University
Hooksett, NH05.2026
High School Diploma -
Leesburg High School
Leesburg, FL05.2003
Skills
- Drug storage procedures
- Advanced math skills
- Pharmacy and customer records management
- Confidentiality and HIPAA
- Processing payments
- Prepare bubble packs
- Data Entry
- Team collaboration
- Communication
- Workflow Management
- Operations Management
- Attention to Detail
- Problem-Solving
- Multitasking Abilities
- Critical Thinking
- Recruitment and hiring
Certification
Florida Registered Pharmacy Technician, RPT6294
CPhT - Certified Pharmacy Technician, 36010106074332
PROSCI Change Management Practitioner
Timeline
Pharmacy Processing Manager
Advent Health Rx Plus Pharmacy
02.2023 - Current
Pharmacy Processing Supervisor
Advent Health RxPlus Pharmacy
02.2022 - 02.2023
Processing Technican/Quality Check Tech
Advent Health Rx Plus Pharmacy
10.2016 - 02.2022
Certified Pharmacy Technician
Group Health Cooperative
01.2015 - 08.2016
Certified Pharmacy Technician
Target Pharmacy
11.2013 - 06.2015
Senior Certified Pharmacy Technician
Walgreens Pharmacy
02.2001 - 10.2013
Bachelor of Science - Psychology
Fort Hays State University
Master of Science - Healthcare Administration
Southern New Hampshire University
High School Diploma -
Leesburg High School
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